At a Glance
- Tasks: Install, maintain, and troubleshoot cutting-edge imaging microscopes in the field.
- Company: Join Araceli Biosciences, a leader in AI-driven drug discovery tools.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for travel across Europe.
- Other info: Dynamic team culture focused on diversity and inclusion.
- Why this job: Be at the forefront of innovation in biotech and make a real impact.
- Qualifications: 3-5 years in field service engineering; strong communication and technical skills required.
The predicted salary is between 40000 - 50000 € per year.
The core goal of Araceli Biosciences is to accelerate drug discovery by bringing advanced, AI-driven tools to the market. We are passionate about our customers’ success and that drives everything we do. To help our customers accelerate discovery, Araceli is building a dynamic, fast-paced team whose goal is to drive the drug discovery revolution. Araceli is looking for an experienced Field Service Engineer (FSE) to join our growing team. The individual will be responsible for installations, upgrades, technical support and repairs for hardware systems in the field.
You will be working hands-on with the fastest high-content imaging microscopes in the world. The Endeavor system and peripherals are next-generation technology, and we are looking for someone with a desire to work on the leading edge of innovation. This includes working with both new and existing products, development of troubleshooting procedures, and contributing to product and process improvements.
The Field Service Engineer and Applications scientist will be an integral member of the worldwide sales and service team but will also work cross-functionally with the engineering team to diagnose and repair customer issues on systems in the field. This position requires a strong background in field service engineering, hands-on technical abilities, understanding of software controls and engaging and proactive customer support skills.
JOB RESPONSIBILITIES:
- Perform installation, preventative maintenance, troubleshooting and repairs on highly complex imaging microscopes and peripheral equipment.
- Troubleshoot software issues pertaining to firmware, operating system or other software tools used by Araceli.
- Implement best practices for customer support interactions.
- Interaction with the leading scientists in the world of drug discovery as you enable technology advancements in their laboratories.
- Collaborate with team to diagnose and repair all types of customer issues including hardware, software and systems networking to ensure minimal system downtime.
- Assist in the development of work instructions for fellow FSEs on service tools, repair, and installation.
- Maintain accurate and organized documentation of customer interactions, service activities, and technical issues using CRM and other relevant systems.
- Maintain regular communication with customers.
- Propose process improvements to improve the customer experience.
JOB REQUIREMENTS:
- BS or MS in Engineering or related field or equivalent work experience.
- Minimum 3-5 years' experience in field service and/or manufacturing in biotech tech or life science industry.
- Strong communication skills, particularly the ability to explain complicated technical information in simple terms.
- Experience with microscopy equipment is preferred.
- Availability for local travel (up to daily) and overnight travel (up to 70% of the time). Regular travel to customer sites across continental Europe, United Kingdom, and the Nordic countries.
- Occasional travel to the United States for training and integration.
- Must maintain a valid passport.
- Must maintain a valid driver's license.
- Must be able to lift and move up to 50 lbs. Frequent bending, squatting, and standing are required.
JOB LOCATION: The ideal locations for this job are within Germany and the UK. You must be within reasonable transportation time to a major train station or airport to serve our diverse and growing customer base.
ARACELI OFFERS: Competitive salary and benefits package supported by our experienced European PEO partner, ensuring robust employee services and full regional compliance. No agencies, recruiters, or phone calls.
Araceli Biosciences is a group of innovative individuals looking to create beautiful images for a beautiful impactful purpose. Like our images, no two individuals are the same. That is why we are dedicated to creating and fostering a diverse and inclusive workplace for our team to excel in. Our team’s drive is to find creative solutions to accelerate drug discovery. Speed is our specialty and the core of who we are - from service to images.
Araceli is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
European Field Service Engineer in London employer: Araceli Biosciences
Araceli Biosciences is an exceptional employer, offering a dynamic and inclusive work environment where innovation thrives. As a European Field Service Engineer, you will engage with cutting-edge technology while collaborating with leading scientists in drug discovery, all supported by a competitive salary and comprehensive benefits package. With a strong emphasis on employee growth and a commitment to diversity, Araceli fosters a culture that empowers individuals to excel and contribute meaningfully to the advancement of science.
StudySmarter Expert Advice🤫
We think this is how you could land European Field Service Engineer in London
✨Tip Number 1
Get to know the company inside out! Research Araceli Biosciences and their cutting-edge technology. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on assessments! Since this role involves technical skills, be ready to demonstrate your troubleshooting abilities. Brush up on your knowledge of microscopy equipment and be prepared to discuss your past experiences.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace European Field Service Engineer in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for drug discovery and technology shine through. We want to see that you’re not just looking for a job, but that you’re excited about being part of a team that’s driving innovation in the field.
Tailor Your CV:Make sure your CV highlights relevant experience in field service engineering and any hands-on work with microscopy equipment. We love seeing how your background aligns with our mission, so don’t hold back on showcasing your skills!
Be Clear and Concise:In your cover letter, keep it straightforward. Explain why you’re a great fit for the role and how your skills can contribute to our goals. We appreciate clarity, so avoid jargon and get straight to the point!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Araceli Biosciences
✨Know Your Tech
Make sure you brush up on your knowledge of high-content imaging microscopes and related technology. Familiarise yourself with the Endeavor system and any software controls you'll be working with. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled complex technical issues in the past. Think about times when you had to troubleshoot hardware or software problems, and be ready to explain your thought process. This will demonstrate your hands-on abilities and proactive approach to customer support.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice explaining complicated technical concepts in simple terms. You might be asked to describe how you would communicate with a scientist who isn't as tech-savvy, so think about how to make your explanations clear and relatable.
✨Be Ready to Travel
As this position involves significant travel, be prepared to discuss your availability and flexibility. Highlight any previous experience you have with travel for work, and express your enthusiasm for meeting customers across Europe. This shows you're ready to embrace the dynamic nature of the job.
