At a Glance
- Tasks: Install, maintain, and troubleshoot high-tech imaging microscopes across Europe.
- Company: Join Araceli Biosciences, a leader in biotech innovation.
- Benefits: Enjoy a competitive salary, travel opportunities, and a supportive work environment.
- Other info: Diverse workplace committed to equal opportunity and employee growth.
- Why this job: Work hands-on with cutting-edge technology and collaborate with top scientists.
- Qualifications: Degree in Engineering or related field and 3-5 years of relevant experience.
The predicted salary is between 40000 - 50000 € per year.
Araceli Biosciences seeks an experienced Field Service Engineer (FSE) focused on installations, upgrades, technical support, and repairs of in‑field hardware systems. The role involves hands‑on work with high‑content imaging microscopes and related peripherals across laboratory sites in Europe and occasionally the United States.
Responsibilities
- Perform installation, preventative maintenance, troubleshooting and repairs on highly complex imaging microscopes and peripheral equipment.
- Troubleshoot software issues pertaining to firmware, operating system or other software tools used by Araceli.
- Implement best practices for customer support interactions.
- Interact with leading scientists in drug discovery as you enable technology advancements in laboratories.
- Collaborate with the team to diagnose and repair all types of customer issues, including hardware, software and system networking to ensure minimal system downtime.
- Assist in developing work instructions for fellow FSEs on service tools, repair, and installation.
- Maintain accurate and organized documentation of customer interactions, service activities, and technical issues using CRM and other relevant systems.
- Maintain regular communication with customers.
- Propose process improvements to enhance the customer experience.
Requirements
- BS or MS in Engineering or related field, or equivalent work experience.
- Minimum 3–5 years of experience in field service and/or manufacturing in the biotech or life science industry.
- Strong communication skills, particularly the ability to explain complicated technical information in simple terms.
- Experience with microscopy equipment is preferred.
- Availability for local travel (up to daily) and overnight travel (up to 70% of the time).
- Regular travel to customer sites across continental Europe, the United Kingdom, and the Nordic countries.
- Occasional travel to the United States for training and integration.
- Must maintain a valid passport and driver’s license.
- Must be able to lift and move up to 50 lbs; frequent bending, squatting, and standing are required.
Location
The ideal locations for this job are within Germany and the UK. Candidates must be within reasonable transportation time to a major train station or airport.
Benefits
Competitive salary and benefits package supported by our experienced European PEO partner, ensuring robust employee services and full regional compliance.
Equal Opportunity Employer
Araceli is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will provide reasonable accommodations to applicants with disabilities to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
European Field Service Engineer employer: Araceli Biosciences
Araceli Biosciences is an exceptional employer, offering a dynamic work environment where Field Service Engineers can thrive while engaging with cutting-edge technology in the biotech sector. With a strong commitment to employee growth, competitive benefits, and a culture that values diversity and collaboration, our team members enjoy meaningful interactions with leading scientists across Europe and beyond, all while contributing to advancements in drug discovery.
StudySmarter Expert Advice🤫
We think this is how you could land European Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the biotech and life sciences fields. Attend industry events or webinars where you can meet potential employers and fellow professionals. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! If you have experience with microscopy equipment, make sure to highlight that in conversations. Bring along examples of your work or even a portfolio if applicable. This hands-on approach can really set you apart from other candidates.
✨Tip Number 3
Prepare for those tricky technical questions! Brush up on your troubleshooting skills and be ready to explain complex concepts in simple terms. Practising with a friend or mentor can help you articulate your thoughts clearly during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, applying directly can sometimes give you an edge, as it shows your genuine interest in joining our team at Araceli Biosciences.
We think you need these skills to ace European Field Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with installations, troubleshooting, and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the biotech industry and how your skills can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since you'll be interacting with scientists and customers, it's crucial to demonstrate your ability to explain complex technical information simply. Use examples in your application that showcase your communication prowess – we’re all about clarity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Araceli Biosciences
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of imaging microscopes and related peripherals. Be ready to discuss specific models you've worked with and any troubleshooting you've done. This will show that you're not just familiar with the equipment but also confident in handling complex technical issues.
✨Communicate Clearly
Since you'll be explaining complicated technical information, practice simplifying your explanations. Use examples from your past experiences where you successfully communicated with clients or colleagues. This will demonstrate your strong communication skills, which are crucial for this role.
✨Show Your Problem-Solving Skills
Prepare to discuss specific instances where you've diagnosed and repaired issues in the field. Think about the challenges you faced and how you overcame them. This will highlight your hands-on experience and ability to think on your feet, which is essential for a Field Service Engineer.
✨Be Ready for Travel Talk
Since the job involves significant travel, be prepared to discuss your availability and willingness to travel. Share any previous experiences where you managed travel effectively while maintaining work-life balance. This will reassure them that you're ready for the demands of the role.
