At a Glance
- Tasks: Lead service and maintenance for UK Nuclear customers, ensuring safety and quality.
- Company: Join Arabelle Solutions, a diverse team with members from 49 nationalities across 16 countries.
- Benefits: Competitive salary, professional development, and the chance to work on impactful projects.
- Other info: Dynamic environment with opportunities for global collaboration and career growth.
- Why this job: Make a difference in the nuclear sector while enhancing customer relations and project management skills.
- Qualifications: Engineering degree or Project Management certification with 3-5 years of relevant experience.
The predicted salary is between 56700 - 69300 £ per year.
As CFM you are fully responsible for the delivery of Service and Maintenance activities to dedicated UK Nuclear Customers.
This means you will adopt a professional Nuclear Safety Culture and work closely with all supporting functions needed for such deliveries.
You are the customer interface, and you are responsible for safe, on-time, high quality and profitable deliveries to dedicated customers.
You are also responsible for continuous improvement of customer relations.
As part of the Event Management Team, you will work with supporting functions such as Field services, Engineering, Sourcing, Parts, Factories etc. to coordinate and run day to day operations as well as deliver planned events and equipment to customer sites.
You will report on Financial, Safety, Quality and other KPI’s to the Customer Service Leader for the UK Nuclear Market.
Your in-depth involvement covers the Enquiry stage and all successive steps up to final Remittance.
ROLE
- Supporting the sales team in Forecasting future opportunities from your customer sites.
- Providing inputs to the commercial team in developing proposals to your customers.
- Facilitate order management and project setup into internal systems.
- Manage the delegated CSL tasks/portion of the Outage end to end process during the planning and execution phase as well as the close out and experience feedback phase.
- Support with both local onshore and offshore portions of your project scope.
- Act as the single point of contact to dedicated customers for timely and satisfactory resolution of concerns covering a variety of support services offered.
- Support financial forecasting, billing and collection activities. Key contact for customer inquiries, customer complaint (issue) resolution process.
- Detailed and thorough cost management and forecasting that support claims and variations from customers.
- Work with other functions such as Field services, Engineering, Sourcing, Parts, Factories etc. to understand and communicate commitments and status to customers.
- Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated maintenance processes with technical variety and/or interdependent production cycles.
Uses technical experience and analytical thinking.
- Use multiple internal and limited external sources outside of own teams to arrive at decisions.
REQUIREMENTS
- Engineering degree/diploma or Project Management certification with technical experience.
- 3-5 years of project management experience.
- Experience in the Power Services or Heavy Engineering industry.
- Strong financial, analytical, and problem-solving skills.
- Proven leadership and stakeholder management capabilities.
- Excellent English communication skills, both written and verbal.
- Strong knowledge of project planning, scheduling, and execution.
- Ability to lead projects, influence stakeholders, and drive results.
- Sales management experience and commercial awareness are advantageous.
Join us and work with global teams to support global customers ! At Arabelle Solutions, we have team members of more than 49 nationalities spread across 16 countries.
At Arabelle Solutions, we know diversity makes teams and business stronger.
Customer Fulfillment Manager (CFM) - Nuclear Market - M/F in Loughborough employer: Arabelle Solutions
At Arabelle Solutions, we pride ourselves on being an excellent employer, offering a dynamic work culture that values diversity and collaboration among our global teams. As a Logistics & Stock Control Operative, you will benefit from continuous improvement initiatives, robust training opportunities, and a commitment to health and safety, all while contributing to impactful projects like the CCR (New Naval). Join us in a supportive environment where your proactive approach and attention to detail will be recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Fulfillment Manager (CFM) - Nuclear Market - M/F in Loughborough
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Customer Fulfillment Manager (CFM) - Nuclear Market - M/F at Arabelle Solutions!
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Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Arabelle Solutions or be willing to refer you for that Customer Fulfillment Manager (CFM) - Nuclear Market - M/F position!
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Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Arabelle Solutions who’s on the lookout for their next Customer Fulfillment Manager (CFM) - Nuclear Market - M/F star!
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We think you need these skills to ace Customer Fulfillment Manager (CFM) - Nuclear Market - M/F in Loughborough
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Arabelle Solutions. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Arabelle Solutions
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Arabelle Solutions. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
