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- Tasks: Manage enquiries and bookings, ensuring a smooth experience for guests and property owners.
- Company: A growing short-term rental agency with a focus on high-quality homes.
- Benefits: ÂŁ28,000 salary, 28 days leave, birthday off, and mentoring opportunities.
- Why this job: Join a values-led team where you can make a real impact and grow.
- Qualifications: Experience in hospitality or accommodation bookings is essential.
- Other info: Supportive team environment with opportunities for personal and professional development.
The predicted salary is between 24000 - 32000 ÂŁ per year.
I am assisting a growing short-term rental and holiday-let agency managing high-quality homes across Oxford, the Cotswolds and surrounding villages. They work closely with property owners and guests to deliver great stays and consistently high service. The bookings team sits at the heart of the business, handling enquiries, guiding guests, supporting owners and working closely with operations and property management.
The role involves managing enquiries and bookings from first contact through to arrival, ensuring a smooth, professional experience for guests and owners alike.
This role suits someone who:
- Is highly organised and detail-focused
- Takes ownership and follows things through
- Is calm, professional and customer-service driven
- Communicates clearly and confidently
- Enjoys working as part of a small, supportive team
- Has experience in hospitality, travel or accommodation bookings (essential)
What’s on offer:
- Salary ÂŁ28,000 per year
- 28 days annual leave
- Birthday off
- Mentoring and external training opportunities
- Friendly, close-knit team environment
- Opportunity to grow and develop as the business grows
Why join: We’re a values-led local business with high-quality properties, engaged clients and a strong focus on trust, autonomy and accountability. This is more than “just a job” — it’s a chance to build a role and grow. Apply now if you’re organised, customer-focused and looking for a role where you can make a real impact. Your background is less important than your attitude.
Customer Service Advisor in Woodstock employer: AR Hine Associates
Contact Detail:
AR Hine Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Woodstock
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and the properties they manage. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute to their success.
✨Tip Number 2
Practice your communication skills! Since the role is all about clear and confident communication, try role-playing common customer service scenarios with a friend. This will help you feel more prepared and relaxed during the interview.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed bookings or enquiries in the past. Whether it's through spreadsheets or apps, demonstrating your detail-focused approach will impress them.
✨Tip Number 4
Don’t forget to highlight your team spirit! Share stories about how you've collaborated with others in previous roles. They’re looking for someone who thrives in a supportive environment, so let your teamwork shine!
We think you need these skills to ace Customer Service Advisor in Woodstock
Some tips for your application 🫡
Show Your Organisational Skills: Make sure to highlight your organisational abilities in your application. We want to see how you manage tasks and keep everything running smoothly, just like we do at StudySmarter!
Communicate Clearly: Since communication is key in this role, ensure your application is clear and concise. Use straightforward language and avoid jargon — we appreciate a direct approach!
Share Relevant Experience: If you've got experience in hospitality or bookings, flaunt it! We love seeing how your background aligns with our values and the role, so don’t hold back on those details.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at AR Hine Associates
✨Know the Company Inside Out
Before your interview, take some time to research the agency. Understand their values, the properties they manage, and their approach to customer service. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Organisational Skills
As a Customer Service Advisor, being organised is key. Prepare examples from your past experiences where you've successfully managed bookings or handled multiple enquiries at once. Highlight how your attention to detail has led to positive outcomes for guests and property owners.
✨Demonstrate Your Customer Service Passion
This role is all about delivering exceptional service. Be ready to share stories that illustrate your commitment to customer satisfaction. Whether it’s resolving a tricky situation or going the extra mile for a guest, these anecdotes will resonate well with the interviewers.
✨Practice Clear Communication
Since clear communication is crucial in this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member. This will help you feel more comfortable and ensure you convey your ideas effectively during the actual interview.