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- Tasks: Lead a team managing billing and collections in the private medical sector.
- Company: Join a successful company specialising in billing and collections for private hospitals and consultants.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by improving client relationships and team performance in a dynamic industry.
- Qualifications: Experience in collections or debt recovery, with strong leadership skills required.
- Other info: Advanced computer skills are essential; familiarity with specific systems is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Established, successful Company, specialists in Billing and Collection in the Private Medical Sector (Private Hospitals, Private Consultants / Doctors).
Leading a team of up to 5 Billing & Collection Specialists, the role will suit an experienced Team Leader / Manager / Supervisor, likely to have gained experience within a Collections / Debt Recovery / Medical Sector. Your team are responsible for the end to end process of raising client invoices in a timely and accurate manner, handling any client or patient query, and the prompt collection of all fees due.
Team Leader Responsibilities include:
- Lead regular client meetings to gain feedback on service levels, pinpoint any areas which require improvement and work with the team, track progress and achieve desired outcome.
- Work in conjunction with the management and sales team to ensure the seamless onboarding of new clients in addition to fostering healthy relationships with new and existing clients.
- Manage and analyse client debt levels, devising projects with the view to reduce targeted aged debt and report any significant problems areas to the senior management team.
- Ensure all client invoicing is completed in a timely and accurate fashion to minimise aged debtors and disputes.
- Handle any escalated patient or client disputes and resolve quickly and effectively to ensure a continued, high quality service.
- ‘Front of House’ for a number of key clients, fully managing their billing and collections, delegating where necessary.
Team Responsibilities include:
- General management and first point of contact for all members within the team, overseeing quality of work and assessing performance levels as well as ensuring any issues which arise are resolved quickly and effectively.
- Coach and motivate all team members through various means to maintain morale, productivity and performance.
- Responsible for setting and managing each team member’s individual KPIs to deliver the highest quality of service and aid the company’s growth plans.
- Review existing and develop new training documentation and techniques for employees to ensure the seamless onboarding of new team members as well as aiding the performance of existing team members.
- Swiftly handle regular, daily requests from team members to include but not limited to: Importing CCSD codes and fees, insurance company directories and account holders to each billing software, Amending and deleting invoices, Issuing refunds to patients or clients.
- Responsible for authorising, monitoring and tracking staff absence, ensuring the appropriate cover is in place to enable the smooth and continued operational running of the team to the highest standard.
Advanced computer proficiency, Microsoft 365 (Work/Excel/Outlook/PowerPoint), Teams. Practice management systems: MidexPro / DGL / HeyDoc (desirable but not essential) and Payment systems: Elavon / FirstData (desirable but not essential).
Collections Manager employer: AR Hine Associates
Contact Detail:
AR Hine Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Manager
✨Tip Number 1
Familiarise yourself with the private medical sector, especially billing and collections processes. Understanding the nuances of this industry will help you speak confidently about your experience and how it relates to the role.
✨Tip Number 2
Network with professionals in the medical billing and collections field. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've motivated team members and improved performance.
✨Tip Number 4
Research the software and systems mentioned in the job description, such as Microsoft 365 and any practice management systems. Being knowledgeable about these tools will demonstrate your readiness to hit the ground running.
We think you need these skills to ace Collections Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections, debt recovery, or the medical sector. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the responsibilities of the Collections Manager role. Mention your experience in leading teams, managing client relationships, and resolving disputes, showcasing your problem-solving abilities.
Highlight Technical Skills: Since advanced computer proficiency is required, be sure to mention your experience with Microsoft 365 and any practice management systems you are familiar with. If you have experience with billing software, include that as well.
Showcase Leadership Experience: Provide examples of how you've coached and motivated team members in previous roles. Discuss any KPIs you've set and how you’ve helped your team achieve their goals, demonstrating your capability as a leader.
How to prepare for a job interview at AR Hine Associates
✨Showcase Your Leadership Skills
As a Collections Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivate your team, and any specific strategies you've used to improve performance and morale.
✨Understand the Medical Sector
Familiarise yourself with the billing and collections processes specific to the private medical sector. Being able to speak knowledgeably about industry standards and challenges will demonstrate your expertise and commitment to the role.
✨Prepare for Client Interaction Scenarios
Since the role involves handling client disputes and managing relationships, think of examples where you've successfully resolved conflicts or improved client satisfaction. This will show your problem-solving skills and ability to maintain strong client relationships.
✨Highlight Your Analytical Skills
The job requires managing and analysing client debt levels. Be ready to discuss your experience with data analysis, reporting, and any tools you've used to track performance metrics. This will illustrate your capability to make data-driven decisions.
