Operations Director in Leatherhead

The Role of Operations Director

The Operations Director will lead the day-to-day delivery of grounds maintenance and associated services across multiple contracts and regions. Reporting to the Founder this role has full accountability for operational performance, service quality, health & safety, people leadership and margin delivery.

This is a senior leadership role requiring a strong balance of operational rigour, commercial awareness and people management in a demanding, contract-led environment.

Key Responsibilities Of Operations Director

• Lead all operational activity across grounds maintenance, landscaping and associated services
• Ensure consistent, high-quality service delivery across all contracts, meeting SLAs and KPIs
• Own operational budgets, cost control and margin performance
• Drive operational efficiency, productivity and continuous improvement
• Provide visible leadership to Contract Managers, and field teams
• Oversee workforce planning, resourcing, training and performance management
• Ensure full compliance with Health & Safety, environmental and regulatory standards
• Lead mobilisation of new contracts and smooth transition of services
• Work closely on tenders, pricing and contract renewals
• Build strong client relationships, acting as senior escalation point where required