At a Glance
- Tasks: Provide tech support, ensure product quality, and troubleshoot issues across our portfolio.
- Company: Join a dynamic team at AR Experts Ltd, committed to innovation and inclusivity.
- Benefits: Competitive salary, flexible hybrid work, and opportunities for professional growth.
- Other info: Work with cutting-edge tools and technologies while enjoying a supportive team culture.
- Why this job: Make a real impact on product quality and user experience in a collaborative environment.
- Qualifications: Experience in tech support or quality assurance, with strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a proactive and detail-oriented Tech Support & Quality Testing Engineer to support and maintain quality across our complete product portfolio. This role combines technical support, product testing, issue investigation, release validation, and customer-facing troubleshooting. You will work closely with Product Owners, Developers, and stakeholders to ensure our products remain stable, reliable, and ready for production use. You will act as a bridge between users and engineering teams by identifying issues early, validating fixes, maintaining quality standards, and supporting smooth product delivery.
What You'll Own
- First-line and second-line technical support across all company products
- Product quality assurance and release validation
- Bug tracking, issue reproduction, and escalation management
- End-to-end testing processes and testing documentation
- User acceptance support and deployment verification
- Monitoring and reporting product health and quality metrics
Key Responsibilities
- Provide technical support and troubleshoot issues reported internally and externally
- Investigate, reproduce, document, and track bugs through to resolution
- Perform functional, regression, integration, exploratory, and user acceptance testing
- Create and execute test plans, test scenarios, and test cases
- Validate releases before production deployment
- Verify fixes delivered by development teams
- Conduct end-to-end testing across multiple products and modules
- Support incident management and issue triaging
- Monitor product behaviour and identify recurring patterns or quality risks
- Collaborate with Product Owners and Developers to improve user experience and reliability
- Maintain testing documentation and release records
- Perform data validation and sanity checks where required
- Participate in sprint planning, stand-ups, and release readiness activities
- Support production deployments and post-release verification
- Raise improvement recommendations for product stability and operational excellence
You will work across a variety of testing and support tooling. Familiarity with these areas is expected; depth in all is not required from day one.
Required Skills & Experience
- Experience in Technical Support, Quality Assurance, Software Testing, or Product Operations
- Strong understanding of manual testing methodologies
- Experience creating and maintaining test cases and test documentation
- Ability to troubleshoot software issues and analyse root causes
- Understanding of web applications and API testing
- Basic understanding of databases and data validation
- Experience using issue tracking and project management tools
- Strong communication and stakeholder management skills
- Ability to prioritise and manage multiple products simultaneously
- Strong attention to detail and analytical thinking
Nice to Have
- Experience with automated testing tools
- Knowledge of Postman or API testing
- Experience with SQL / MongoDB / PostgreSQL
- Exposure to CI/CD and release processes
- Experience supporting SaaS or enterprise platforms
- Understanding of cloud environments and monitoring tools
Working Setup Requirements
- Candidate must provide and use their own laptop or desktop suitable for professional testing and support activities
- Stable internet connection required for remote collaboration and product support
- Minimum 16GB RAM recommended
Success Measures
- Reduced production defects and recurring issues
- Improved release quality and faster validation cycles
- Timely resolution and escalation of support requests
- High testing coverage across products
- Improved user satisfaction and platform reliability
Why Join Us
- Work across multiple real-world products and industries
- Opportunity to influence product quality and user experience
- Collaborative environment with direct impact on delivery standards
- Exposure to modern engineering and product workflows
AR Experts Ltd is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Tech Support & Quality Testing Engineer in Manchester employer: AR Experts Ltd.
At AR Experts Ltd, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to make a real impact on product quality and user experience. As a Tech Support & Quality Testing Engineer in Manchester, you'll enjoy the benefits of a hybrid working model, competitive salary, and opportunities for professional growth while working with cutting-edge technologies across diverse industries. Join us to be part of a team that values innovation, teamwork, and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Support & Quality Testing Engineer in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repo showcasing your testing projects or any relevant work. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising common tech support and QA questions. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Tech Support & Quality Testing Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Tech Support & Quality Testing Engineer role. Highlight any relevant technical support or quality assurance experience, and don’t forget to mention your familiarity with testing methodologies!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about tech support and quality testing. Share specific examples of how you've tackled challenges in the past and how you can contribute to our team at StudySmarter.
Show Off Your Attention to Detail:In this role, attention to detail is key. When you submit your application, double-check for any typos or errors. A polished application shows us you care about quality, just like we do in our products!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at AR Experts Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to manual testing methodologies, issue tracking tools like Jira, and API testing with Postman. Being able to discuss these topics confidently will show that you're not just familiar with the tools but can also apply them effectively in real-world scenarios.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've troubleshot software issues or improved product quality in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, as this will help you articulate your thought process clearly and demonstrate your analytical thinking.
✨Understand the User Perspective
Since this role involves user acceptance support, it's crucial to understand the end-user experience. Think about how you would approach testing from a user's point of view and be ready to discuss how you would validate releases to ensure they meet user needs and expectations.
✨Ask Insightful Questions
Interviews are a two-way street, so prepare some thoughtful questions about the company's products, team dynamics, and quality assurance processes. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values and work style.
