At a Glance
- Tasks: Lead quality assurance efforts and engage with customers to resolve quality concerns.
- Company: Join a fast-paced manufacturing business committed to high-quality products.
- Benefits: Competitive salary of £45,000 plus benefits and career growth opportunities.
- Other info: Dynamic role with varied responsibilities and a supportive work environment.
- Why this job: Combine technical expertise with customer engagement for impactful quality improvements.
- Qualifications: Experience in quality management and strong communication skills required.
The predicted salary is between 45000 - 45000 £ per year.
Location: West Yorkshire
Salary: £45,000 + Benefits
Aqumen Recruitment is delighted to be partnering with a large, fast-paced manufacturing business to recruit an experienced Quality Assurance Lead. This is an excellent opportunity to join a well-established manufacturer that supplies products to a diverse customer base across the UK and Europe. The business is committed to delivering high-quality products, driving continuous improvement and building long-term customer relationships through exceptional service and technical expertise.
We’re looking for an experienced Quality professional who enjoys balancing hands-on quality leadership with customer engagement. Whilst the role shares many of the responsibilities of a traditional Quality Manager, it offers something a little different. Alongside leading the site’s Quality Management System, you’ll regularly visit customer sites to investigate quality concerns, discuss findings, build strong relationships and agree practical solutions that deliver the best possible outcome for both the customer and the business. This is an ideal opportunity for someone who is equally comfortable on the manufacturing floor as they are representing the business in front of customers.
Key Responsibilities
- Lead, maintain and continually improve the site’s Quality Management System.
- Ensure compliance with ISO 9001 and all relevant quality standards.
- Champion a culture of quality and continuous improvement throughout the business.
- Lead internal and external audits.
- Manage customer complaints through investigation, root cause analysis and successful resolution.
- Implement effective Corrective and Preventative Actions (CAPA).
- Analyse quality performance data, identify trends and implement improvement initiatives.
- Work collaboratively with Production, Engineering and Supply Chain teams to reduce defects and improve manufacturing performance.
- Ensure products consistently meet customer specifications and regulatory requirements.
- Develop and maintain quality procedures, documentation and standards.
- Coach and support colleagues to promote best practice across the business.
Customer-Facing Responsibilities
A key part of this role is acting as the technical quality representative for the business. You’ll be expected to:
- Visit customer sites to investigate quality concerns and product performance issues.
- Build strong relationships with customers through professional and effective communication.
- Lead discussions around quality issues, investigations and agreed corrective actions.
- Present technical findings in a clear, confident and customer-focused manner.
- Work collaboratively with customers to identify practical, long-term solutions.
- Represent the business professionally, helping to maintain its reputation for quality and service.
About You
We’re looking for someone with a strong technical background who also has the confidence and communication skills to work directly with customers. You’ll ideally have:
- Previous experience as a Quality Manager, Quality Assurance Manager, Senior Quality Engineer or Quality Lead within a manufacturing environment.
- Experience working within a fast-paced manufacturing business.
- Excellent knowledge of ISO 9001 Quality Management Systems.
- Experience using quality tools including: Root Cause Analysis, 8D Problem Solving, CAPA, FMEA, SPC, Lean Manufacturing, Continuous Improvement methodologies.
- Internal or Lead Auditor experience.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
- The confidence to represent the business at customer sites and build trusted relationships.
- A full UK driving licence and willingness to travel to customer locations when required.
What’s Different About This Role?
This isn’t just a site-based Quality Management role. You’ll play a key role in strengthening customer relationships by acting as the face of quality for the business. You’ll work closely with customers to investigate issues, identify root causes and implement sustainable solutions, making a real impact on customer satisfaction and long-term business success. If you enjoy combining technical expertise with relationship management and want a varied role where no two days are the same, this could be the perfect opportunity.
What’s on Offer?
- Salary of £45,000.
- Opportunity to join a large, fast-paced manufacturing business.
- A varied role with a mix of site-based quality leadership and customer engagement.
- The chance to influence quality standards, customer satisfaction and continuous improvement.
- A supportive environment where your ideas and expertise will make a genuine difference.
If you’re an experienced Quality professional looking to take the next step in your career and enjoy working closely with customers to deliver quality excellence, we’d love to hear from you.
Quality Assurance Lead employer: Aqumen Recruitment
Aqumen Recruitment is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, with no weekend shifts. Employees benefit from competitive pay and opportunities for growth within the logistics sector, making it an ideal place for those seeking meaningful and rewarding employment in Ossett.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Lead
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Aqumen Recruitment, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Quality Assurance Lead
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Aqumen Recruitment specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Aqumen Recruitment
✨Know Your Manufacturing Processes
Before you walk into the interview with Aqumen Recruitment, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Aqumen Recruitment value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
