At a Glance
- Tasks: Coordinate a busy service department and support field-based engineers.
- Company: Established and growing business in Castleford with a supportive culture.
- Benefits: Competitive salary, 26 days holiday, pension scheme, and employee discounts.
- Other info: Ongoing training and professional development opportunities available.
- Why this job: Make a real impact while developing your career in a dynamic environment.
- Qualifications: Experience in office administration and strong customer service skills.
The predicted salary is between 26000 - 28000 £ per year.
Aqumen Recruitment is currently recruiting for a highly organised Service Administrator to join a well-established and growing business based in Castleford.
If you're an experienced administrator who thrives in a fast-paced environment, enjoys coordinating people and takes pride in delivering excellent customer service, this could be the perfect opportunity for you.
What's in it for you?
- £26,000 - £28,000 salary
- 26 days holiday plus bank holidays
- Company pension scheme
- Life assurance
- Company sick pay scheme
- Ongoing training and professional development
- Financial support for role-related qualifications
- Recruitment referral scheme
- Long service awards
- Eye care vouchers
- Employee discounts on shopping, travel and hotels
The Role
As Service Administrator, you'll play a key role in supporting the day-to-day operation of a busy service department and coordinating a team of field-based engineers. You'll act as a central point of contact for customers, engineers and internal departments, ensuring work is planned efficiently, documentation is processed accurately and customer expectations are consistently met.
This is a varied role that would suit someone who enjoys problem-solving, multitasking and working collaboratively within a busy office environment.
Key Responsibilities
- Managing customer enquiries via telephone and email
- Coordinating engineer schedules to maximise efficiency and service delivery
- Processing service documentation and supporting timely invoicing
- Maintaining accurate records and administrative systems
- Liaising with customers, engineers and internal teams to resolve issues quickly and effectively
- Ensuring all paperwork is completed and filed correctly for audit and compliance purposes
- Managing multiple priorities while working to deadlines
- Supporting the wider team with general administrative duties
About You
We're looking for a proactive and professional administrator with excellent communication and organisational skills.
You’ll ideally have:
- Office administration experience
- Strong customer service skills and a professional telephone manner
- Excellent planning, organisation and attention to detail
- Experience coordinating engineers, technicians, field staff or service teams (desirable)
- Strong Microsoft Office skills, including Outlook, Word, Excel and PowerPoint
- Experience using project management, scheduling or service systems
- A positive, can-do attitude and the confidence to use your own initiative
- The ability to work effectively under pressure and manage competing priorities
Why Apply?
This is an excellent opportunity to join a stable and successful organisation that values its employees and offers a supportive working environment, attractive benefits package and opportunities for ongoing development.
If you're looking for a role where you can make a real impact while developing your career, we'd love to hear from you.
Apply today through Aqumen Recruitment.
