At a Glance
- Tasks: Maintain and run Aquis exchange platforms while providing top-notch support.
- Company: Join a growing tech company focused on innovation in financial markets.
- Benefits: Flexible hours, competitive pay, and opportunities for professional growth.
- Other info: Great chance to learn and grow in a fast-paced environment.
- Why this job: Be part of a dynamic team making an impact in the financial tech space.
- Qualifications: Degree or 2 years experience, strong Excel skills, and a passion for tech.
The predicted salary is between 30000 - 40000 £ per year.
The primary responsibilities of the Market Support Analyst will be maintaining, and running the Aquis and Aquis client exchange platforms. Aquis is a growing business and this list of exchanges which the Exchange Operations Team supports may grow in the future. The operations team currently work a weekly shift rota covering the hours 07:00-18:00. There may also be some evening and weekend work.
Responsibilities and Duties
- Responsible, along with other operational team members, for the day-to-day running and maintenance of the Aquis platforms.
- Providing first line support, answering phone calls and monitoring help desk systems, dealing with basic issues and escalating other calls to the appropriate person.
- Maintain a high degree of customer service for all support queries.
- Performing troubleshooting and collection of information for effective issue diagnosis and internal escalation.
- Maintain security reference data for the admissions/withdrawals/amends/edits of securities across all platforms.
- Maintain and enhance knowledge base and documentation.
- Work with other departments (Compliance, Surveillance, Infrastructure and Sales) to ensure appropriately monitored live operations of all platforms.
- Raise and deploy changes to support the day to day running of multiple exchange platforms.
- Compile outage reports for any production outages which occur on the operated platforms once the outage has been rectified.
- Ensure processes are streamlined.
- Ensure process maps are followed to reduce risk.
- Work with teams internally to streamline and enhance operational tool functionality and capture requirements for future development.
Experience
Essential
- Degree level qualification and/or 2 years of experience.
- Proficient with Microsoft Excel and other Microsoft Office products.
- Prior experience in operation or technical support role.
- Excellent communication skills with an ability to explain technical concepts in simple terms to a non-technical audience.
- Confidence to take inbound calls and make outbound calls.
- Experience with FIX Protocol.
- Exposure to UK and EU equity markets including understanding of trade lifecycle.
- Ability to write SQL queries and a strong understanding of relational databases.
- Experience using Unix/Linux servers.
- Previous use of GIT version control or similar.
- Scripting experience e.g. bash/shell, python or similar.
Desired
- Experience with Binary Protocols.
- Dashboard creation in Grafana.
- Previous experience with Atlassian product suite.
- Basic networking concepts and troubleshooting – TCP/UDP, telnet, IP, Ports etc.
Skills
- Effective communicator.
- Attention to detail, numerate, self-motivated.
- Excellent team player, able to work on own initiative.
- Interest in financial markets and the requirements to operate effectively in a highly regulated environment.
Equal Opportunity Statement
Equal opportunities at Aquis Exchange. We are an equal-opportunities employer. All applicants will receive consideration for employment without regard to race, gender, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Market Support Analyst in London employer: Aquis Stock Exchange
Aquis Exchange is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. With a strong commitment to employee growth, we provide opportunities for professional development and skill enhancement, particularly in the fast-paced financial markets sector. Our inclusive culture and focus on equal opportunities ensure that every team member feels valued and empowered to contribute to our mission of delivering high-quality exchange services.
