At a Glance
- Tasks: Maintain and run Aquis platforms while providing top-notch support to clients.
- Company: Join a dynamic team at Aquis Exchange, a growing player in the financial market.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Great chance to learn about equity markets and enhance your technical skills.
- Why this job: Be part of an innovative environment where your contributions directly impact operations.
- Qualifications: Degree or 2 years experience, strong Excel skills, and a passion for tech and finance.
The predicted salary is between 30000 - 40000 £ per year.
The primary responsibilities of the Market Support Analyst will be maintaining and running the Aquis and Aquis client exchange platforms. Aquis is a growing business and the list of exchanges supported by the Exchange Operations Team may grow in the future. The operations team currently works a weekly shift rota covering the hours 07:00–18:00. There may also be evening and weekend work.
Responsibilities:
- Responsible, along with other operational team members, for the day‑to‑day running and maintenance of the Aquis platforms.
- Providing first‑line support, answering phone calls and monitoring help desk systems, dealing with basic issues and escalating other calls to the appropriate person.
- Maintain a high degree of customer service for all support queries.
- Perform troubleshooting and collection of information for effective issue diagnosis and internal escalation.
- Maintain security reference data for admissions/withdrawals/amends/edits of securities across all platforms.
- Maintain and enhance the knowledge base and documentation.
- Work with other departments (Compliance, Surveillance, Infrastructure and Sales) to ensure appropriately monitored live operations of all platforms.
- Raise and deploy changes to support the day‑to‑day running of multiple exchange platforms.
- Compile outage reports for any production outages that occur on the operated platforms once the outage has been rectified.
- Ensure processes are streamlined.
- Ensure process maps are followed to reduce risk.
- Work with internal teams to streamline and enhance operational tool functionality and capture requirements for future development.
Experience (Essential):
- Degree level qualification and/or 2 years of experience.
- Proficient with Microsoft Excel and other Microsoft Office products.
- Prior experience in an operation or technical support role.
- Excellent communication skills with an ability to explain technical concepts in simple terms to a non‑technical audience.
- Confidence to take inbound calls and make outbound calls.
- Experience with FIX Protocol.
- Exposure to UK and EU equity markets, including understanding of the trade lifecycle.
- Ability to write SQL queries and a strong understanding of relational databases.
- Experience using Unix/Linux servers.
- Previous use of GIT version control or similar.
- Scripting experience (e.g. bash/shell, python or similar).
Experience (Desired):
- Experience with Binary Protocols.
- Dashboard creation in Grafana.
- Previous experience with Atlassian product suite.
- Basic networking concepts and troubleshooting – TCP/UDP, telnet, IP, ports, etc.
Skills:
- Effective communicator.
- Attention to detail, numerate, self‑motivated.
- Excellent team player, able to work on own initiative.
- Interest in financial markets and the requirements to operate effectively in a highly regulated environment.
Equal Opportunity Statement:
Equal opportunities at Aquis Exchange. We are an equal‑opportunity employer. All applicants will receive consideration for employment without regard to race, gender, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Market Support Analyst employer: Aquis Exchange
Aquis Exchange is an exceptional employer, offering a dynamic work environment where collaboration and innovation thrive. With a strong focus on employee growth, Aquis provides opportunities for professional development and encourages team members to challenge the status quo while enjoying their work. Located in a vibrant financial hub, employees benefit from a culture built on trust and accountability, making it an ideal place for those seeking meaningful and rewarding careers in the trading technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Market Support Analyst
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Aquis Exchange. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Market Support Analyst
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Aquis Exchange.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Aquis Exchange's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Aquis Exchange
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Aquis Exchange.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Aquis Exchange will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Aquis Exchange employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
