At a Glance
- Tasks: Lead a dynamic team ensuring smooth operations of Aquis exchange platforms.
- Company: Join Aquis, a growing tech-driven exchange in London and Paris.
- Benefits: Enjoy a hybrid work environment with competitive salary discussions.
- Other info: Great opportunity for career growth in a collaborative and innovative environment.
- Why this job: Make an impact in the fast-paced world of equity and derivatives trading.
- Qualifications: Degree or 5 years experience in operations or technical support required.
The predicted salary is between 50000 - 65000 £ per year.
Aquis maintains a presence in both the UK and EU (primarily Paris). Aquis operates a hybrid working environment with a mixture of office and working from home days. In London we currently operate a minimum of 3 days working in the office.
The primary responsibilities of the Support Team Lead will be maintaining and running the Aquis and Aquis client exchange platforms. You will be the first point of contact for operational support related to maintaining and running the Aquis and Aquis client exchange platforms. You will lead a small but dynamic team responsible for ensuring the smooth functioning of our services, particularly during market hours. Your role will blend hands-on technical support with leadership responsibilities, as well as exposure to equity and derivatives trading environments.
The operations team currently work a weekly shift rota covering the hours 07:00-18:00. There may also be some evening and weekend work.
Responsibilities And Duties
- Responsible, along with other operational team members, for the day-to-day running and maintenance of the Aquis platforms
- Leading and mentoring a 1st line support team, fostering a culture of technical excellence, accountability, and continuous improvement
- Providing first line support, answering phone calls and monitoring help desk systems, dealing with basic issues and escalating other calls to the appropriate person
- Maintain a high degree of customer service for all support queries
- Performing troubleshooting and collection of information for effective issue diagnosis and internal escalation
- Maintain security reference data for the admissions/withdrawals/amends/edits of securities across all platforms
- Maintain and enhance knowledge base and documentation
- Work with other departments (Compliance, Surveillance, Infrastructure and Sales) to ensure appropriately monitored live operations of all platforms
- Raise and deploy changes to support the day to day running of multiple exchange platforms
- Compile outage reports for any production outages which occur on the operated platforms once the outage has been rectified
- Ensure processes are streamlined
- Ensure process maps are followed to reduce risk
- Work with teams internally to streamline and enhance operational tool functionality and capture requirements for future development
- Take part in release review meetings prior to upgrades
Experience
To be successful in this role, you will bring a strong technical foundation, relevant business understanding, and proven team leadership experience. You should be calm under pressure, collaborative, and eager to take ownership of problems.
Essential
- Degree level qualification and/or 5 years of experience
- Proficient with Microsoft Excel and other Microsoft Office products
- Prior experience in operation or technical support role
- Ability to troubleshoot across application, network, and infrastructure layers
- Excellent communication skills with an ability to explain technical concepts in simple terms to a non-technical audience
- Experience with FIX Protocol
- Strong understanding to UK and EU equity & derivative markets including exchange work flows, order types and understanding of trade lifecycle
- Ability to write SQL queries and a strong understanding of relational databases
- Hands-on knowledge of Linux-based systems, with confidence in using command-line tools for troubleshooting
- Previous use of GIT version control or similar
- Team leadership experience
Desired
- Scripting experience e.g. bash/shell, python or similar
- Experience with Binary Protocols
- Dashboard creation in Grafana
- Previous experience with Atlassian product suite
- Basic networking concepts and troubleshooting – TCP/UDP, telnet, IP, Ports etc
Skills
- Effective communicator
- Attention to detail, numerate, self-motivated
- Excellent team player, able to work on own initiative
- Interest in financial markets and the requirements to operate effectively in a highly regulated environment
The statements included in this job description are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
Equal opportunities at Aquis Exchange. We are an equal-opportunities employer. All applicants will receive consideration for employment without regard to race, gender, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Operations Support Manager in London employer: Aquis Exchange
Aquis Exchange is an exceptional employer, offering a dynamic work environment in the heart of London and Paris. With a strong focus on employee growth, Aquis fosters a culture of technical excellence and accountability, providing opportunities for team leadership and hands-on experience in equity and derivatives trading. The hybrid working model ensures flexibility, while the commitment to equal opportunities makes it a welcoming place for all talents.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Manager in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Aquis Exchange. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Operations Support Manager in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Aquis Exchange.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Aquis Exchange's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Aquis Exchange
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Aquis Exchange.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Aquis Exchange will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Aquis Exchange employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
