At a Glance
- Tasks: Support and maintain Aquis exchange platforms while providing top-notch customer service.
- Company: Join a dynamic team at Aquis Exchange, a growing player in the financial market.
- Benefits: Flexible hours, competitive pay, and opportunities for professional growth.
- Other info: Great chance to learn about financial markets and enhance your technical skills.
- Why this job: Be part of an innovative environment where your contributions directly impact operations.
- Qualifications: Degree or 2 years experience, strong Excel skills, and a passion for tech and finance.
The predicted salary is between 30000 - 40000 £ per year.
The primary responsibilities of the Market Support Analyst will be maintaining and running the Aquis and Aquis client exchange platforms. Aquis is a growing business and the list of exchanges supported by the Exchange Operations Team may grow in the future. The operations team currently works a weekly shift rota covering the hours 07:00–18:00. There may also be evening and weekend work.
Responsibilities
- Responsible, along with other operational team members, for the day‑to‑day running and maintenance of the Aquis platforms.
- Providing first‑line support, answering phone calls and monitoring help desk systems, dealing with basic issues and escalating other calls to the appropriate person.
- Maintain a high degree of customer service for all support queries.
- Perform troubleshooting and collection of information for effective issue diagnosis and internal escalation.
- Maintain security reference data for admissions/withdrawals/amends/edits of securities across all platforms.
- Maintain and enhance the knowledge base and documentation.
- Work with other departments (Compliance, Surveillance, Infrastructure and Sales) to ensure appropriately monitored live operations of all platforms.
- Raise and deploy changes to support the day‑to‑day running of multiple exchange platforms.
- Compile outage reports for any production outages that occur on the operated platforms once the outage has been rectified.
- Ensure processes are streamlined.
- Ensure process maps are followed to reduce risk.
- Work with internal teams to streamline and enhance operational tool functionality and capture requirements for future development.
Experience (Essential)
- Degree level qualification and/or 2 years of experience.
- Proficient with Microsoft Excel and other Microsoft Office products.
- Prior experience in an operation or technical support role.
- Excellent communication skills with an ability to explain technical concepts in simple terms to a non‑technical audience.
- Confidence to take inbound calls and make outbound calls.
- Experience with FIX Protocol.
- Exposure to UK and EU equity markets, including understanding of the trade lifecycle.
- Ability to write SQL queries and a strong understanding of relational databases.
- Experience using Unix/Linux servers.
- Previous use of GIT version control or similar.
- Scripting experience (e.g. bash/shell, python or similar).
Experience (Desired)
- Experience with Binary Protocols.
- Dashboard creation in Grafana.
- Previous experience with Atlassian product suite.
- Basic networking concepts and troubleshooting – TCP/UDP, telnet, IP, ports, etc.
Skills
- Effective communicator.
- Attention to detail, numerate, self‑motivated.
- Excellent team player, able to work on own initiative.
- Interest in financial markets and the requirements to operate effectively in a highly regulated environment.
Market Support Analyst in London employer: Aquis Exchange
Aquis Exchange is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. As a Market Support Analyst, you'll benefit from a supportive culture that prioritises employee growth and development, alongside competitive remuneration and flexible working hours. Located in a vibrant area, Aquis provides unique opportunities to engage with cutting-edge technology in the financial markets, ensuring your contributions are both meaningful and impactful.
