At a Glance
- Tasks: Provide 1st line desktop support and manage IT equipment for users.
- Company: Join Aquis Exchange, a dynamic tech company in London.
- Benefits: Hybrid working model, competitive salary, and opportunities for skill development.
- Other info: Work in a supportive team environment with equal opportunities.
- Why this job: Kickstart your IT career with hands-on experience and growth potential.
- Qualifications: Passion for IT and basic knowledge of Windows and Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Aquis maintains a presence in both the UK and EU (primarily Paris). Aquis operates a hybrid working environment with a mixture of office and working from home days. In London we currently operate a minimum of 3 days working in the office.
Reports To: Desktop Team Leader
Role Overview: Aquis Exchange is looking to hire a 1st line support analyst. The prospective candidate will provide 1st line desktop support across a variety of systems with an escalation path to a highly technical desktop and infrastructure team. This role requires you to be onsite 4 days a week in our London office participating in a support rota covering 8am – 6pm; you may also be required to work outside of these hours on an ad‑hoc basis. This is a key role with huge scope to learn new skills and progress.
Responsibilities:
- 1st line desktop, voice and remote access support across Aquis offices and remote users.
- Setup new IT equipment for users, including laptops, desktops, telephones, and mobile phones.
- Managing users and groups within Active Directory.
- Responsible for implementing approved procedures (change control, joiners/leavers, etc.)
- Support and maintain Microsoft Teams AV equipment.
- Prepare and maintain up to date documentation.
- Manage relationships and work with vendors to escalate issues when appropriate.
Required Skills and Experience:
- Preferred background in IT through college or university studies, or a similar educational pathway; however, candidates with a genuine passion for IT and a strong desire to learn and develop their technical skills will also be considered.
- Strong ability to diagnose and resolve issues with Windows 11 and Microsoft Office 365, including standard desktop applications.
- Experience managing users and groups within Active Directory desirable.
- Installing new software and hardware (laptops, printers, workstations, etc.).
- Troubleshooting 1st line VPN and networking issues.
- Working knowledge of MDM (mobile device management) software desirable.
- Ability to effectively prioritize and execute tasks within a dynamic environment.
- Demonstrate strong verbal and written communication skills.
Equal Opportunities:
The statements included in this job description are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Equal opportunities at Aquis Exchange. We are an equal‑opportunities employer. All applicants will receive consideration for employment without regard to race, gender, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
1st Line Support Analyst in London employer: Aquis Exchange
Aquis Exchange is an excellent employer for a 1st Line Support Analyst, offering a dynamic work culture that fosters growth and development in the heart of London. With a hybrid working model, employees enjoy the flexibility of remote work while benefiting from hands-on experience in a collaborative office environment. The company prioritises employee learning, providing ample opportunities to enhance technical skills and advance within the organisation, all while being part of a diverse and inclusive team.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Analyst in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aquis Exchange. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aquis Exchange before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace 1st Line Support Analyst in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aquis Exchange:Your cover letter is your chance to shine! Tell us why you want to work at Aquis Exchange specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aquis Exchange!
How to prepare for a job interview at Aquis Exchange
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
