Credit Controller

The information in this hiring profile outlines the general nature and level of work performed. THIS IS NOT A JOB ADVERT.

Summary of Primary Job Responsibilities

• Manage customer ledgers across the Ventro Group, proactively chase overdue debt, maintain accurate financial records, and support timely cash collection.
• Work across multiple group companies, handle customer portals, resolve invoice queries, and maintain strong client relationships.
• Other duties as assigned.

Typical Qualifications

• Education: No specific requirement; AAT Level 2–4 desirable.
• Experience Target: Minimum 2 years B2B credit control experience, managing multiple ledgers and high transaction volumes.
• Skills:

• Strong communication and negotiation skills
• Excellent attention to detail
• Ability to manage high workloads and deadlines
• Advanced Excel skills (pivot tables, VLOOKUP)
• Proficiency in accounting software (Sage, Xero, QuickBooks, SAP, Oracle, etc.)
• Confident using customer portals and online invoicing systems

• Understanding of credit control processes, legislation, and best practice
• Knowledge of payment terms, CIS, retention, and construction‑related invoicing
• Ability to interpret aged debt reports and financial statements
• Strong organisational and time‑management abilities

Essential Functions

• Debt Collection & Account Management: Chase overdue invoices via phone/email, manage aged debt reports, negotiate payment plans, issue stop‑on‑account notices, and escalate complex cases. Maintain accurate communication records. (50%)
• Invoice & Portal Management: Upload invoices to customer portals, attach supporting documents, resolve submission errors, verify invoice accuracy, and coordinate with internal teams. (20%)
• Payment Reconciliation & Allocation: Allocate payments, resolve discrepancies, process credit notes, reconcile customer accounts, and support bank reconciliation. (15%)
• Customer Query Resolution: Investigate disputed invoices, liaise with internal teams, obtain supporting evidence, negotiate settlements, and maintain strong customer relationships. (10%)
• Reporting & Administration: Produce aged debt reports, DSO analysis, KPI tracking, and maintain audit‑ready documentation. (5%)

Other Functions

• Support cross‑department collaboration with commercial, operations, sales, and finance teams. (5%)
• Assist with month‑end procedures and provide cover during team absences. (5%)

Decision Making Authority

• Independent Decisions Expected:

• Prioritising debt collection activities
• Negotiating payment arrangements
• Identifying high‑risk accounts
• Determining when to escalate disputes or legal action

• Recommendations on credit limits and payment terms
• Process improvements for invoicing and collections
• Suggestions for reducing debtor days and improving cash flow

Working Conditions

Office‑based role within a finance team environment. Work involves regular phone and email communication, use of accounting systems, and collaboration with internal departments. Hybrid working may be available depending on business needs.

Quantitative Data

• Supervisory responsibilities: None
• Resources managed: Customer ledgers, credit control systems, customer portals, financial documentation.
• Influence: Direct impact on cash flow, debtor days, and financial performance across multiple group companies.