Are you an experienced Automation Operations leader looking to make a huge impact across a major UK infrastructure environment? We are seeking a dynamic, forward-thinking Automation Operations Manager to lead the support, maintenance, and continuous improvement of our cutting-edge automation and AI platform.
In this critical role, you will take full ownership of the operational ecosystem—ensuring the high availability, security, and resilience of our live automated workflows, RPA tools, and next-generation Power Platform CoPilot Agents. Leading an external managed-service engineering team, you will bridge technical excellence with operational strategy, driving stability, scalability, and long-term business value.
Key Responsibilities
- Managed Service Leadership: Lead, direct, and quality-assure an external partner team of Automation Operations Engineers. Oversee intake, incident triage, prioritisation, and problem resolution aligned with ITIL best practices and strict SLAs.
- Operational Excellence: Supervise the day-to-day health of all production automations, bot controllers, runbooks, orchestrations, and CoPilot Agent solutions.
- Incident & Root-Cause Management: Dive deep into telemetry, system logs, and observability tools to conduct root-cause investigations, prevent recurring failures, and boost long-term reliability.
- Release & Governance: Own operational change processes, patch management cycles, environment governance, regression testing, and rollback procedures.
- Cross-Functional Collaboration: Partner closely with Enterprise Architects, Platform Engineers, and Business SMEs to ensure operational solutions stay aligned with architectural guardrails and strategic goals.
- Continuous Improvement: Leverage operational reporting, usage analytics, and platform health dashboards to refine operational tooling and provide key insights for solution evolution or consolidation.
What We Are Looking For
Technical & Operational Expertise
- Strong track record running and supporting live, enterprise-level automation environments.
- Hands-on experience with Microsoft Power Platform tools, including Power Automate and Power Platform CoPilot Agents.
- Skilled in vendor/partner management with proven experience driving performance across external managed-service suppliers.
- Expert knowledge of platform security, DLP policies, RBAC, identity, and audit logging for cloud and automation stacks.
- Proficiency with modern monitoring and telemetry tools (e.g., Azure Monitor, Dynatrace).
Soft Skills & Mindset
- Exceptional diagnostic, troubleshooting, and analytical skills.
- Strong communication and stakeholder management skills, capable of working with technical experts, business leaders, and external vendors alike.
- A high-energy, proactive approach with a strong focus on regulatory compliance, stability, and operational resilience.
Desirable Qualifications
- Certifications: PL-400, PL-600, AZ-104, ServiceNow, or ITIL v4.
- Awareness of AI solution telemetry (model drift, prompt behavior, usage patterns).
- Familiarity with UK regulated infrastructure operations.
Why Join Us?
This is an exciting opportunity to shape the future of our digital operations. You’ll lead a crucial function at the intersection of RPA, low-code automations, and cutting-edge AI technologies, enjoying total operational autonomy to build resilient, world-class automated capabilities.
Client Description
Imagine an enterprise with over 3,000 employees, serving millions of people daily, undergoing the largest infrastructure and technology overhaul in their history. Backed by a sizeable multi-year investment program – underpinned by top-tier global infrastructure investors – our client is fundamentally rewriting how heavy their sectors operates.
Instead of treating technology as a back-office utility, this client is putting Artificial Intelligence, Power Platform, RPA, and Cloud Orchestration directly onto the frontlines.
Joining our client today means getting on the ground floor of a high-visibility digital transformation journey. You will not be maintaining old systems; you will be architecting, running, and scaling the future digital engine of a high profile, well known brand.
Other Requirements
1 day in the office a week (Monday) the remainder remote.
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Automation Operations Manager [AQ-21508] in Worthing employer: Aquent
As a leading multinational technology company, we pride ourselves on fostering a dynamic and inclusive work culture that values collaboration and innovation. Our London-based team enjoys the flexibility of a hybrid working model, competitive pay, and ample opportunities for professional growth, making it an ideal environment for those looking to make a meaningful impact in the tech industry.
