At a Glance
- Tasks: Investigate complex client issues in digital advertising and commerce, ensuring top-notch performance.
- Company: Join a leading global tech company transforming online engagement.
- Benefits: Competitive pay of £30.77 per hour and a dynamic work environment.
- Other info: 12-month contract with opportunities for growth and inclusivity.
- Why this job: Make a real impact on millions while solving exciting technical challenges.
- Qualifications: Degree in Computer Science or related field; experience in digital advertising required.
The predicted salary is between 30.77 - 30.77 £ per hour.
Aquent is proud to partner with a global technology leader that is redefining how people connect, share, and engage online.
This innovative company is at the forefront of developing groundbreaking advertising and commerce solutions that empower businesses worldwide.
Join a team where your expertise will directly contribute to the stability, performance, and evolution of critical platforms, impacting millions of users and businesses every day.
Are you a highly skilled technical problem-solver with a deep passion for digital advertising?
We are seeking an exceptional individual to join our client’s dynamic team, where you will be instrumental in safeguarding the quality and performance of their cutting-edge advertising and commerce products.
This isn’t just a role; it’s an opportunity to become a pivotal technical liaison, driving systemic improvements, resolving the most complex client challenges, and directly influencing the future direction of industry-leading technologies.
Your work will have a tangible impact on high-value clients and the overall health of a massive digital ecosystem.
This is a 12 months contract, offering £30.77 per hour (PAYE). The shortlisted candidates will be contacted by COB Thur 17th Sept.
- What You’ll Do
- Lead end-to-end investigations into the most complex, high-impact, and cross-product customer issues related to advertising, commerce, and creator products.
- Perform advanced data analysis, log interpretation, and systems-level debugging to pinpoint root causes and identify systemic patterns.
- Troubleshoot intricate technical issues involving advertising and business technologies and ecosystem, including Graph API, Ads Manager, Conversions API, SDK, and Pixel.
- Maintain an expert-level understanding of product architecture, advertising technologies (pixels, ad servers, auctions, delivery), data pipelines, and service interdependencies.
- Own and manage the highest-severity escalations, including executive and high-value advertiser issues.
- Partner closely with Engineering and Product leadership to drive the resolution of critical issues, elevate potential bugs, and influence product roadmap decisions.
- Conduct trend analysis and proactively identify emerging issues before they become widespread, recommending preventive actions.
- Provide consultative guidance to clients and partners on best practices and bespoke advertising setups.
- Collaborate with sales teams and high-value advertisers to resolve client issues, prioritize needs, and build market or vertical plans for technical services.
- Translate complex technical concepts and solutions into clear, understandable language for non-technical audiences, including clients and sales partners.
- Autonomously manage and prioritize a portfolio of high-value client escalations, ensuring timely and effective resolutions.
- Must-Have Qualifications
- Bachelor’s degree in Computer Science, Engineering, Marketing, or a related field.
- Experience in the Digital Advertising and/or Technology industries.
- Proven experience managing a multi-million dollar book of business, demonstrating the ability to autonomously prioritize and communicate effectively with sales and clients.
- Demonstrated experience with technical troubleshooting of advertising and business technologies and ecosystem (e. g., Graph API, Ads Manager, Conversions API, SDK, Pixel).
- Customer-facing experience, adept at translating complex technical concepts and solutions to non-technical audiences.
- Hands-on experience working with web technologies including HTML, CSS, Java Script, and HTTP.
- Proficiency in working with SQL and RESTful APIs.
- Nice-to-Have Qualifications
- Familiarity with using AI tools to enhance productivity and quality in day-to-day work.
- Client Description
Our Client is the largest social media company in the world.
They have substantial B2B and B2C advertising and media platforms, as well as a nonprofit initiative.
With the mission of bringing people together, they now boast over 2 billion users, and are rapidly developing as they influence the world around us.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer.
We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities.
We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
Other Requirements
This is a 12 months contract, offering £30.77 per hour (PAYE). The shortlisted candidates will be contacted by COB Thur 17th Sept.
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Triage Specialist [AQ-18101] employer: Aquent
As a leading multinational technology company, we pride ourselves on fostering a dynamic and inclusive work culture that values collaboration and innovation. Our London-based team enjoys the flexibility of a hybrid working model, competitive pay, and ample opportunities for professional growth, making it an ideal environment for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Triage Specialist [AQ-18101]
✨Get Involved in Local Edu-Tech Meetups
Dive into some local edu-tech meetups or webinars related to digital learning. These gatherings are prime spots to connect with professionals in the field, and you might just bump into someone from Aquent looking for temporary support like a Triage Specialist [AQ-18101]. Plus, you’ll get to see what’s trending in education tech!
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✨Leverage Social Media Groups
Join social media groups focused on digital education, like Facebook or LinkedIn groups. These communities often share job postings for temporary roles and can help us connect with current members at Aquent who can potentially put in a good word for you.
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We think you need these skills to ace Triage Specialist [AQ-18101]
Some tips for your application 🫡
Show Off Your Digital Skills:In the digital learning and education sector, it's crucial to highlight your tech-savviness. Make sure your CV includes any experience with e-learning platforms, digital content creation, or learning management systems. This tech flair helps us see you're ready to thrive in our digital landscape at Aquent.
Let Your Passion Shine Through:For a temporary role, we want to know why you’re excited about digital learning! Your cover letter should reflect your enthusiasm for education technologies. Talk about any projects or initiatives you’ve been part of that showcase your passion. This gives us insight into how you can contribute to our team, even for a short stint.
Include Relevant Certifications:If you have any certifications related to digital education—like teaching online or instructional design—make sure you highlight those in your application. They can really set you apart from other candidates and show us you're knowledgeable and committed to the field.
Tailor Your Portfolio:If you’ve created any digital learning materials, this is the perfect time to showcase them! We love seeing examples of your work, so include a link to your portfolio that features your best creations relevant to the temporary role at Aquent. This hands-on evidence can speak volumes about your creative capabilities!
How to prepare for a job interview at Aquent
✨Show Off Your Creativity in Digital Learning
When preparing for your interview with Aquent, think about how you can showcase your creative approaches to digital learning. Bring along examples of projects or modules you've designed, especially those that highlight your ability to engage students remotely. It’ll help demonstrate your hands-on experience, which is essential for this role.
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Since this role with Aquent is temporary, it’s super important to convey your flexibility and adaptability during the interview. Be ready to discuss how you can quickly acclimate to new environments and seamlessly integrate into existing teams. It shows you’re a team player and can handle the ebb and flow of temporary work.
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