At a Glance
- Tasks: Provide technical support for digital payment solutions and enhance user experience.
- Company: Join a pioneering team in global digital payment innovation.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on collaboration and innovation.
- Why this job: Be part of a mission that transforms the future of finance and technology.
- Qualifications: Degree in relevant field and strong understanding of payment transaction flows.
The predicted salary is between 35000 - 45000 £ per year.
Client Location
London - Hybrid working - 3 days on site
Starting
ASAP
Duration
12 month contract
Job Description
Aquent is proud to partner with a pioneering team at the forefront of global digital payment innovation.
Our client is a leader in developing cutting-edge solutions that transform how millions of people transact daily, making payments seamless, secure, and accessible worldwide.
This is an opportunity to contribute to a mission that redefines the future of finance and technology, impacting users on a global scale.
Are you a technically savvy problem-solver with a passion for payments and a knack for making complex systems understandable?
We're seeking a dynamic individual to join a high-impact team, where your expertise will directly support the evolution and stability of advanced digital payment features.
In this role, you won't just troubleshoot; you'll be instrumental in ensuring the smooth operation of critical payment infrastructure, collaborating with diverse teams, and directly contributing to a seamless user experience for countless individuals.
Your work will directly enable our partners to integrate and leverage groundbreaking payment technologies, shaping the landscape of digital commerce.
Key Responsibilities
- Provide technical support and assistance on digital payment solutions, tap-to-pay functionalities, and related digital wallet features.
- Collaborate with the technical team to document and resolve inquiries from internal partners and external financial institutions.
- Apply technical knowledge of payment flows to support troubleshooting and gap analysis.
- Assist in reviewing and recommending process improvements using common automation or AI tooling.
- Contribute to knowledge management, ensuring that internal teams have clear, accurate, and up-to-date technical documentation.
- Must-Have Qualifications
- Bachelor's or Master's degree.
- Solid understanding of core payment transaction flows, including key concepts related to payment network processing, authorization, and settlement.
- Functional knowledge of tokenization principles—understanding what it is and why it is used in secure payment systems.
- High level of tech savviness and comfort in identifying areas where basic AI tools or automation can improve internal processes and workflows.
- Demonstrated ability to learn and apply complex technical information related to payment processing.
- Excellent communication skills and the ability to work effectively with diverse internal and external teams.
- Strong sense of initiative and detail-orientation, taking responsibility for issues until resolution.
- Practical aptitude for identifying technical issues and assisting with troubleshooting steps.
- Comfortable with modern technology tools and capable of adapting quickly to new software platforms.
- Nice-To-Have Qualifications
- Experience in a payments-related support, operations, or technical coordination role.
- Familiarity with core payments concepts (e. g., authorization, settlement, EMV).
- Basic knowledge of software development concepts.
- #J-18808-Ljbffr
Technical Support Specialist employer: Aquent
Aquent is an exceptional employer, offering a dynamic and collaborative work culture in the heart of London. With a focus on employee growth, you will have the opportunity to develop your strategic skills while working with prestigious clients in the financial services sector. The benefits package, including a competitive salary, performance bonuses, and private health insurance, combined with a hybrid work model, makes Aquent a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Aquent.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Aquent. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Aquent.
How to prepare for a job interview at Aquent
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Aquent's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Aquent offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
