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- Tasks: Support experience hosts by solving technical issues and optimising their onboarding journey.
- Company: Join a global platform dedicated to fostering human connections through unique experiences.
- Benefits: Earn up to £26.48 per hour with a hybrid work model and flexible hours.
- Why this job: Be the vital link that empowers hosts and enhances real-world connections.
- Qualifications: 2+ years in customer support or operations, with strong problem-solving skills.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
The predicted salary is between 22 - 30 £ per hour.
Overview
Department: Global Operations – Collections
Imagine a world where human connection thrives, where unique and exciting real-world activities bring people together, combating loneliness and fostering unforgettable moments. Our innovative global platform is dedicated to making this a reality by curating exceptional experiences and supporting the passionate individuals who bring them to life.
Are you ready to be the linchpin in ensuring our experience providers have an absolutely seamless journey from onboarding to ongoing success? We’re seeking a proactive and empathetic problem-solver to act as a vital bridge between our experience hosts and technical solutions. In this dynamic role, you will directly influence host satisfaction, optimize operational efficiency, and play a critical part in shaping the future of real-world connections. You will be instrumental in creating a smooth and delightful experience for those who bring incredible activities to our platform, ultimately empowering human connection across communities.
This is a 12-months, hybrid contract, offering up to £26.48 per hour – 40 hrs/week – (PAYE). This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually.
What You’ll Do
- Master the intricacies of our acquisition and onboarding funnels, proactively identifying potential issues and expertly guiding solutions.
- Develop essential templates and ‘source of truth’ documentation, streamlining processes and ensuring consistent, up-to-date solutions for common challenges.
- Serve as a ‘solution detective’ and mediator, translating complex technical issues into clear, actionable insights for diverse stakeholders and communicating with hosts with empathy and clarity.
- Maintain impeccable data hygiene, providing insightful reports on host needs and trends, and contributing to the achievement of key performance metrics with a growth-oriented mindset.
- Champion best practices, ensuring all communications, templates, and documentation are accurate, current, and reflect the highest quality standards.
- Guide hosts through their journey, offering expert advice on navigating challenges and adopting best practices to ensure their continued success and satisfaction.
Your efforts will directly contribute to a thriving ecosystem of unique experiences, empowering hosts and delighting participants worldwide.
Qualifications
- Min. 2 years of experience in content, acquisition, customer support, or partnerships operations (B2C), specifically bridging the gap between business and technical teams.
- Proven ability to navigate and troubleshoot issues within a complex technical platform.
- Exceptional skill in translating complex technical jargon into clear, understandable summaries and instructions for non-technical audiences.
- Demonstrated accountability for results, with a track record of achieving KPIs and business targets.
- A self-starter with a proven ability to thrive in ambiguous environments, adapt quickly to change, and maintain motivation.
- A proactive, solution-oriented mindset with innovative problem-solving skills.
- Proficiency in English and either Italian or French.
Client Description
Our Client is an American company that operates a global community of Hosts and travellers. From inviting three guests to a San Fran home in 2007 to now welcoming more than 1 billion guests arriving in 100,000 cities around the world, this organisation is driven by the idea that anyone can belong anywhere.
Equal Opportunity
We are dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
Technical Operations Support Specialist [207293] employer: Aquent
Contact Detail:
Aquent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Operations Support Specialist [207293]
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to the role. Think about how your past experiences align with what they’re looking for, especially around problem-solving and technical support.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Technical Operations Support Specialist [207293]
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for connecting people and creating memorable experiences shine through. We want to see how much you care about making a difference in the world!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in technical support and customer service. We love seeing how your skills align with our mission of fostering human connection.
Be Clear and Concise: Keep your language straightforward and avoid jargon. Remember, we’re looking for someone who can translate complex issues into simple solutions, so show us you can do that right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Aquent
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, especially around onboarding and technical support. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex technical issues in the past. Be ready to discuss specific situations where you acted as a 'solution detective' and how your proactive approach led to successful outcomes.
✨Communicate Clearly and Empathetically
Practice translating technical jargon into simple terms. During the interview, demonstrate your ability to communicate with empathy, especially when discussing how you would guide hosts through challenges. This is crucial for the role!
✨Highlight Your Data Management Experience
Since maintaining data hygiene is important for this position, be prepared to discuss your experience with data management. Share how you've used data to identify trends and improve processes, showcasing your growth-oriented mindset.
