Job Title: Salesforce Support & Maintenance Analyst
Client Location: London - hybrid
Starting: 01/07/2025
Salary/Pay Rate: £650 daily UMBRELLA
Duration: 12 months
Job Description:
Our client is seeking a Salesforce Support & Maintenance Analyst to join their EMEIA Sales Planning and Operations team.
In this role, you’ll play a key part in maintaining the day-to-day health of our Salesforce platform. You’ll work collaboratively across regional and global teams to manage user support, monitor system operations, implement enhancements, and drive data quality initiatives. With a strong understanding of Salesforce administration and an eye for continuous improvement, you will help create a seamless and secure experience for client’s sales community.
This is an ideal opportunity for someone who enjoys solving problems, working cross-functionally, and delivering value through a thoughtful, detail-oriented approach.
Key Responsibilities
System Support & Monitoring
• Monitor the performance and availability of the Salesforce platform, integrations, and scheduled jobs.
• Identify and address system issues and inefficiencies before they impact users.
Incident & Issue Management
• Manage Tier 2 and Tier 3 support tickets, partnering with the Salesforce Admin and relevant teams to troubleshoot and resolve issues.
• Prioritize and communicate resolution timelines to stakeholders.
Enhancements & Configuration
• Implement minor enhancements and configuration updates (e.g., Flows, validation rules) to improve usability and data accuracy.
• Suggest and deliver automation opportunities to support business efficiency.
User Management & Security
• Administer user roles, permissions, profiles, and access controls in compliance with client’s internal policies.
• Support audits and ensure access aligns with compliance requirements.
Release & Environment Management
• Support release cycles, including sandbox refreshes, regression testing, deployment coordination, and environment integrity.
• Maintain version control and documentation of system changes.
Data Management & Governance
• Partner with Data Governance teams to uphold data quality standards across the platform.
• Perform deduplication, data integrity checks, and mass updates as needed.
Documentation & Training
• Maintain up-to-date documentation on system architecture, known issues, and support processes.
• Deliver user onboarding and training sessions where required to support adoption and effective usage.
Key Qualifications
• Proven experience supporting and maintaining Salesforce, preferably in Sales Cloud and Experience Cloud environments.
• Strong understanding of Salesforce administrative capabilities including Flows, Reports, Dashboards, Validation Rules, and Permission Sets.
• Experience working within a complex enterprise environment with multiple systems and integrations.
• Excellent problem-solving skills with a data-driven mindset and high attention to detail.
• Ability to communicate clearly with both technical and non-technical stakeholders.
• Comfortable working cross-functionally across global teams and time zones.
• Proficient in Excel and familiar with data cleansing and mass data operations.
• Exposure to core data management concepts such as master data, data models, and data governance frameworks.
• Familiarity with the software development lifecycle and change management processes.
Key Qualities
• Strong analytical and troubleshooting skills with a solution-focused mindset.
• Proactive and comfortable operating in a fast-paced, often ambiguous environment.
• Highly collaborative with a desire to learn and contribute across functions.
• Reliable, accountable, and takes full ownership of assigned responsibilities.
• Driven by high standards of quality and a passion for user experience.
*This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. Thank you for taking the time to apply.
Client Description:
Our Client is a multinational technology company that boasts some of the most popular consumer electronics on the planet. They also offer prolific media and entertainment services, software, cloud services, fitness accessories, and payment solutions.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Support Analyst in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Aquent or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Aquent.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Aquent.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Aquent that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Aquent.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Aquent and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Aquent
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Aquent uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
