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For Companies At a Glance
- Tasks: Manage the Salesforce Partner Portal and support users with access and troubleshooting.
- Company: Join a leading multinational tech company known for innovative consumer electronics and services.
- Benefits: Enjoy a hybrid work model, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a dynamic team solving complex challenges while enhancing user experiences.
- Qualifications: Experience in Salesforce administration and strong communication skills are essential.
- Other info: This role is open for a limited time; apply quickly to secure your chance!
The predicted salary is between 46800 - 78000 £ per year.
You will work closely with internal business teams, technical stakeholders, and partner users to ensure a seamless and secure portal experience, support business processes, and implement ongoing improvements. This is an exciting opportunity for someone who thrives in a dynamic environment and enjoys solving complex system and process challenges.
Key Responsibilities
- Portal Administration
- Administer the Salesforce Partner Portal including user setup, permissions, profiles, roles, and access management
- Maintain portal configurations, page layouts, and custom components to support evolving business needs
- User Support & Enablement
- Provide Tier 2 support to internal and external users, resolving access issues, troubleshooting errors, and escalating as needed
- Create and maintain user guides, training materials, and FAQs to enable effective self-service
- System Maintenance & Improvements
- Identify opportunities for automation, process efficiency, and usability enhancements in the portal experience
- Collaborate with developers and architects on technical changes and enhancements
- Security & Compliance
- Ensure secure and compliant access in accordance with client's data governance and security standards
- Conduct regular audits and reviews of user access and system integrity
- Stakeholder Collaboration
- Liaise with business teams, regional operations, and the global Salesforce team to capture requirements, prioritise changes, and align on roadmap
- Participate in testing and validation of releases affecting the Partner Portal
Key Requirements
- Proven experience in Salesforce administration, ideally with experience managing Partner or Experience Cloud portals
- Understanding of Salesforce user management, roles, profiles, permission sets, and data visibility
- Strong troubleshooting skills and a user-centric mindset
- Excellent communication skills to engage with technical and non-technical users
- Ability to work independently and manage multiple priorities in a fast-paced environment
Preferred Qualifications
- Salesforce Administrator Certification (required)
- Experience Cloud (formerly Community Cloud) experience highly desirable
- Previous experience in a global technology company or working with external partner ecosystems
- Familiarity with tools such as JIRA, Confluence, and Slack for collaboration and documentation
This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. Thank you for taking the time to apply.
Client Description
Our Client is a multinational technology company that boasts some of the most popular consumer electronics on the planet. They also offer prolific media and entertainment services, software, cloud services, fitness accessories, and payment solutions.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
Salesforce Partner Portal Administrator employer: Aquent
Contact Detail:
Aquent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Partner Portal Administrator
✨Tip Number 1
Familiarise yourself with Salesforce Partner Portal features and functionalities. Understanding the specific tools and capabilities of the portal will help you demonstrate your expertise during discussions with our team.
✨Tip Number 2
Network with current Salesforce administrators or professionals in similar roles. Engaging with others in the field can provide insights into best practices and challenges, which you can reference in your conversations with us.
✨Tip Number 3
Prepare to discuss your experience with user management and troubleshooting. Be ready to share specific examples of how you've resolved access issues or improved user experiences in previous roles.
✨Tip Number 4
Stay updated on the latest Salesforce updates and features, especially those related to Partner Portals. Showing that you're proactive about learning can set you apart from other candidates when we review applications.
We think you need these skills to ace Salesforce Partner Portal Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Salesforce administration, particularly any work with Partner or Experience Cloud portals. Use specific examples that demonstrate your skills in user management, troubleshooting, and system maintenance.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the key responsibilities, such as portal administration and user support, and provide examples of how you've successfully solved complex challenges in previous roles.
Highlight Relevant Certifications: If you have a Salesforce Administrator Certification or any other relevant qualifications, make sure to prominently feature these in your application. This will help demonstrate your expertise and commitment to the field.
Showcase Communication Skills: Since excellent communication skills are essential for this role, consider including examples in your application that illustrate your ability to engage with both technical and non-technical users. This could be through user guides, training materials, or successful collaborations.
How to prepare for a job interview at Aquent
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce administration skills, especially around Partner or Experience Cloud portals. Be ready to discuss your experience with user management, roles, and permissions, as these are crucial for the role.
✨Showcase Your Troubleshooting Skills
Prepare examples of how you've resolved access issues or technical problems in the past. Highlight your user-centric mindset and how you approach problem-solving, as this will resonate well with the interviewers.
✨Communicate Clearly
Since you'll be liaising with both technical and non-technical users, practice explaining complex concepts in simple terms. Good communication is key, so think about how you can demonstrate this during the interview.
✨Familiarise Yourself with Collaboration Tools
Get comfortable with tools like JIRA, Confluence, and Slack, as they may come up in discussions. Showing that you're familiar with these platforms will indicate that you're ready to hit the ground running in a collaborative environment.
