Sales Enablement Program Manager [213606]

Aquent is proud to partner with a global leader in financial technology, dedicated to powering prosperity around the world. Our client provides innovative solutions that empower millions of individuals and small businesses to manage their finances with confidence. We are seeking exceptional talent to join their dynamic team and contribute to their impactful work, driving success and innovation in a fast-paced environment.

We are seeking a highly motivated individual to lead critical enablement programs for our client's business process outsourcing (BPO) partners. In this pivotal role, you will be instrumental in ensuring consistent, high-quality delivery across global operations, directly impacting sales outcomes and operational excellence. You will be the vital link, ensuring that every partner delivers at the highest standard, directly contributing to the success of sales initiatives and the overall growth of the business. This is an incredible opportunity to make a significant impact, shaping how our partners empower customers and drive business results.

What You'll Do

• Manage the end-to-end rollout of the BPO Strategy across all vendor partners, ensuring every program stays on track against agreed milestones and goals.
• Co-own the enablement agenda within sales teams, ensuring strong alignment and effectiveness.
• Own the Enablement Playbook, setting standards and expectations for BPO enablement teams in designing, building, and delivering sales training, onboarding, and quality assessment.
• Ensure instructional design guardrails are met for all BPO-led content development.
• Assess the enablement capability of each vendor partner against established standards and develop 'up-levelling' plans to close any gaps with their internal trainers, quality assessors, and instructional designers.
• Develop, roll out, and manage playbooks that enable vendor partners to efficiently scale their enablement function through growth, attrition, and workforce transitions.
• Drive a consistent quality assurance and sales coaching process across all vendor partners, utilizing coaching plans, consultant conversations, and training delivery insights to achieve business results.
• Establish an audit cadence for calibration sessions with Team Leaders and Quality Assessors at every partner site to ensure consistent scoring.
• Track key success metrics such as time-to-proficiency, certification rates, and quality scores, ensuring BPO enablement teams report against these to demonstrate the impact on sales outcomes.
• Own the strategic operating rhythm that keeps BPO enablement leadership aligned to quarterly goals and go-to-market priorities, including Quarterly Business Reviews and regional Business Reviews with data-driven recommendations.
• Train vendor partners to deliver onboarding, sales methodology, and product training to the client's standard, fostering independent execution.
• Develop and refine the onboarding process to ensure maximum efficiency and adherence with internal onboarding experiences.
• Work with internal onboarding pillars to ensure all leader guides and partner facilitation material are up-to-date and relevant.
• Own the relationship with sales leaders and cross-functional stakeholders on all BPO enablement matters, serving as the enablement voice in the room and providing recommendations grounded in data and floor insight.
• Hold vendor leadership accountable for executing against agreed frameworks, playbooks, and business goals, escalating and resolving gaps in performance or compliance.
• Lead the rollout of major product or process changes with vendor partners, ensuring every enablement team is ready to execute the transition and keeping stakeholders informed.
• Represent Sales Enablement in stakeholder forums and global Sales Enablement forums, maintaining aligned priorities across a matrixed, multi-region operation.

What You'll Bring

• Experience in Sales Enablement, Partner Operations, or L&D Strategy, ideally spanning international or multi-region vendor relationships.
• Previous experience managing BPO/third-party vendor relationships programs across more than one region.
• Exceptional communication skills, capable of conveying information clearly and concisely to diverse audiences across cultures and time zones.
• Strong consultancy skills, adept at getting to the root cause of situations through curiosity, questioning, active listening, and adapting communication style.
• Proven ability to influence and motivate people across multiple vendor organizations without formal authority.
• High data literacy, with the ability to use data to prove impact and identify areas for intervention.
• Proactive approach, consistently proposing solutions without being asked.
• Comfortable working with AI tools and enabling others to leverage them effectively.
• Proven ability to manage multiple complex, concurrent programs and vendor relationships, ensuring execution stays on track against agreed goals and deadlines.
• Expert understanding of BPO operational models and how to drive accountability within third-party organizations.

Bonus Points

• Previous experience in sales, ideally selling SaaS.
• Expertise in instructional design and facilitation standards, with the ability to 'coach the coaches.'

Our Client is a global technology platform that specialises in overcoming the world's most important financial challenges. Their products and services are driven by artificial intelligence, and their accounting software is one of their most recognisable creations. Considered one of the top companies to work for, they are proud of their company culture and entrepreneurial spirit. Aquent is dedicated to improving inclusivity and is proudly an equal opportunities employer. We encourage applications from under-represented groups and are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.