At a Glance
- Tasks: Build relationships with service providers and enhance their success on a global platform.
- Company: Join a leading global platform transforming user experiences and community engagement.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Inclusive workplace committed to diversity and supporting applicants with disabilities.
- Why this job: Make a real impact by empowering small businesses and enhancing user experiences.
- Qualifications: Fluent in Spanish and English, with experience in partner support or account management.
The predicted salary is between 20.67 - 20.67 £ per hour.
Aquent is proud to partner with a leading global platform that connects millions of users worldwide, enabling unique experiences and fostering a vibrant community.
Their innovative approach to service provision is transforming the way people interact and engage, driven by a commitment to quality and user satisfaction.
By joining this team, you will help build, scale, and maintain a diverse and high-quality base of service providers to meet the evolving needs of a global user base.
In this dynamic twelve-month fixed-term role, you will have the unique opportunity to act as a strategic advisor, directly influencing the success and growth of a portfolio of service providers in a key international market.
You will help them unlock their full potential on a world-renowned platform, using your insights and proactive support to enhance the overall quality of services offered and create exceptional experiences for users globally.
If you are a natural relationship builder with a passion for empowering small businesses to thrive, this is your chance to make a tangible, lasting impact.
- What You’ll Do
- Build strong, lasting relationships with service providers, offering timely, practical support and occasionally engaging with them in person to drive success.
- Conduct regular check-ins and business reviews to identify optimization opportunities across pricing, availability, tools, operations, and quality, driving clear and measurable improvements.
- Deeply understand the platform’s product and service provider pain points, recommending specific, actionable changes with near-term impact and sharing structured feedback with internal teams.
- Collaborate with your team to deliver impactful webinars, campaigns, and playbooks that educate service providers on best practices and drive the adoption of key tools and features to improve user experience and revenue.
- What You’ll Bring
- Native Spanish speaker; fluent in English.
- 2 to 4 years of experience in account management, partner support, or a similar partner-facing role.
- Exceptional communication skills, with comfort in presenting and building rapport over the phone and via email.
- Strong commercial acumen to drive revenue growth through strategic optimization.
- Highly organized and adept at prioritizing tasks and executing quickly.
- Nice-to-Haves
- Experience with or understanding of small business owners, service providers, or individuals managing side hustles.
- Client Description
Our Client is an American company that operates a global community of Hosts and travellers.
From inviting three guests to a San Fran home in 2007 to now welcoming more than 1 billion guests arriving in 100,000 cities around the world, this organisation is driven by the idea that anyone can belong anywhere.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer.
We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities.
We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
Other Requirements
This is a 12-months, hybrid contract, offering up to £20.67 per hour – 40 hrs/week – (PAYE).
This role is open for a limited time.
Next steps will be shared with shortlisted candidates ASAP.
Due to the high volume of applicants, we may be unable to reply to each applicant individually.
Partner Support Specialist [AQ-25779] employer: Aquent
As a leading multinational technology company, we pride ourselves on fostering a dynamic and inclusive work culture that values collaboration and innovation. Our London-based team enjoys the flexibility of a hybrid working model, competitive pay, and ample opportunities for professional growth, making it an ideal environment for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Support Specialist [AQ-25779]
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Aquent.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Aquent. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Partner Support Specialist [AQ-25779]
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Aquent.
How to prepare for a job interview at Aquent
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Aquent's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Aquent offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
