Aquent is proud to partner with a market leader in innovative enterprise software, a company revolutionizing corporate learning through advanced technology. This organization is dedicated to empowering global businesses by providing cutting-edge solutions that transform learning and development initiatives. Your work will directly contribute to the success of global organizations, making a tangible impact on their learning and development initiatives.
About the Opportunity
Are you ready to be at the forefront of client success, driving the implementation and adoption of transformative learning solutions? This is an exhilarating opportunity to step into a pivotal role where you'll be the crucial link between our enterprise partners and internal development teams. You'll not only manage critical account implementations and facilitate successful platform rollouts but also directly shape client experiences, ensuring they maximize the value of their investment. Your impact will be immediate and far-reaching, contributing directly to the growth of a globally recognized technology leader!
What You'll Do
- Serve as the primary operational contact for both Arabic and English-speaking enterprise accounts, building strong relationships.
- Lead client kick-offs, conduct personalized onboarding sessions, and strategically structure learning program rollouts.
- Efficiently manage asynchronous technical troubleshooting, including logging bugs, collecting diagnostic information, and resolving setup issues within strict response timeframes.
- Work a Sunday through Thursday schedule to align seamlessly with the operational days of our regional clients.
- Track project deliverables using various project management tools and analyze fundamental platform adoption metrics to inform strategy.
What You'll Bring
- Native-level fluency in Arabic and professional fluency in English, enabling seamless communication with diverse clients.
- A minimum of 2 years of B2B client-facing experience in project management, customer success, or technical support roles within a SaaS environment.
- Demonstrated hands-on proficiency with project tracking tools such as Jira, Monday.com, Asana, Trello, or Notion.
- Exceptional asynchronous communication skills and a proven ability to work independently and proactively.
- Availability to work a Sunday-Thursday shift pattern and a notice period of 2 weeks or less.
Aquent is dedicated to improving inclusivity and is proudly an equal opportunities employer. We encourage applications from under-represented groups and are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
Locations
Arabic-Speaking Project Coordinator [212053] in Norfolk, Norwich employer: Aquent
As a leading multinational technology company, we pride ourselves on fostering a dynamic and inclusive work culture that values collaboration and innovation. Our London-based team enjoys the flexibility of a hybrid working model, competitive pay, and ample opportunities for professional growth, making it an ideal environment for those looking to make a meaningful impact in the tech industry.
