At a Glance
- Tasks: Provide technical support for innovative digital payment solutions and enhance user experience.
- Company: Join a leading tech company revolutionising global digital payments.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and inclusivity.
- Why this job: Be part of a mission that transforms how millions transact daily.
- Qualifications: Degree in relevant field and strong understanding of payment systems.
The predicted salary is between 35000 - 45000 £ per year.
Aquent is proud to partner with a pioneering team at the forefront of global digital payment innovation.
Our client is a leader in developing cutting‑edge solutions that transform how millions of people transact daily, making payments seamless, secure, and accessible worldwide.
This is an opportunity to contribute to a mission that redefines the future of finance and technology, impacting users on a global scale.
Are you a technically savvy problem‑solver with a passion for payments and a knack for making complex systems understandable?
We’re seeking a dynamic individual to join a high‑impact team, where your expertise will directly support the evolution and stability of advanced digital payment features.
In this role, you won’t just troubleshoot; you’ll be instrumental in ensuring the smooth operation of critical payment infrastructure, collaborating with diverse teams, and directly contributing to a seamless user experience for countless individuals.
Your work will directly enable our partners to integrate and leverage groundbreaking payment technologies, shaping the landscape of digital commerce.
Key Responsibilities
- Provide technical support and assistance on digital payment solutions, tap‑to‑pay functionalities, and related digital wallet features.
- Collaborate with the technical team to document and resolve inquiries from internal partners and external financial institutions.
- Apply technical knowledge of payment flows to support troubleshooting and gap analysis.
- Assist in reviewing and recommending process improvements using common automation or AI tooling.
- Contribute to knowledge management, ensuring that internal teams have clear, accurate, and up‑to‑date technical documentation.
- Must‑Have Qualifications
- Bachelor’s or Master’s degree.
- Solid understanding of core payment transaction flows, including key concepts related to payment network processing, authorization, and settlement.
- Functional knowledge of tokenization principles—understanding what it is and why it is used in secure payment systems.
- High level of tech savviness and comfort in identifying areas where basic AI tools or automation can improve internal processes and workflows.
- Demonstrated ability to learn and apply complex technical information related to payment processing.
- Excellent communication skills and the ability to work effectively with diverse internal and external teams.
- Strong sense of initiative and detail‑orientation, taking responsibility for issues until resolution.
- Practical aptitude for identifying technical issues and assisting with troubleshooting steps.
- Comfortable with modern technology tools and capable of adapting quickly to new software platforms.
- Nice‑to‑Have Qualifications
- Experience in a payments‑related support, operations, or technical coordination role.
- Familiarity with core payments concepts (e. g., authorization, settlement, EMV).
- Basic knowledge of software development concepts.
- Client Description
Our Client is a multinational technology company that boasts some of the most popular consumer electronics on the planet.
They also offer prolific media and entertainment services, software, cloud services, fitness accessories, and payment solutions.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer.
We encourage applications from under‑represented groups & are committed to providing support to applicants with disabilities.
We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
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Technical Support Consultant [211405] in London employer: Aquent
Aquent is an exceptional employer, offering a dynamic and collaborative work culture in the heart of London. With a focus on employee growth, you will have the opportunity to develop your strategic skills while working with prestigious clients in the financial services sector. The benefits package, including a competitive salary, performance bonuses, and private health insurance, combined with a hybrid work model, makes Aquent a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Consultant [211405] in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aquent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aquent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Consultant [211405] in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aquent:Your cover letter is your chance to shine! Tell us why you want to work at Aquent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aquent!
How to prepare for a job interview at Aquent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
