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- Tasks: Support experience hosts by solving technical issues and optimising their onboarding journey.
- Company: Join a global platform dedicated to fostering human connections through unique experiences.
- Benefits: Earn up to £26.48 per hour with a hybrid work model and flexible hours.
- Why this job: Be the vital link that empowers hosts and enhances real-world connections.
- Qualifications: 2+ years in customer support or operations, with strong problem-solving skills.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
The predicted salary is between 22 - 30 £ per hour.
Internal Job Title: Experiences Host Technical Support, EMEA
Department: Global Operations – Collections
Imagine a world where human connection thrives, where unique and exciting real-world activities bring people together, combating loneliness and fostering unforgettable moments. Our innovative global platform is dedicated to making this a reality by curating exceptional experiences and supporting the passionate individuals who bring them to life.
Are you ready to be the linchpin in ensuring our experience providers have an absolutely seamless journey from onboarding to ongoing success? We’re seeking a proactive and empathetic problem-solver to act as a vital bridge between our experience hosts and technical solutions. In this dynamic role, you will directly influence host satisfaction, optimize operational efficiency, and play a critical part in shaping the future of real-world connections. You will be instrumental in creating a smooth and delightful experience for those who bring incredible activities to our platform, ultimately empowering human connection across communities.
This is a 12-months, hybrid contract, offering up to £26.48 per hour – 40 hrs/week – (PAYE). This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually.
What You’ll Do
- Master the intricacies of our acquisition and onboarding funnels, proactively identifying potential issues and expertly guiding solutions.
- Develop essential templates and ‘source of truth’ documentation, streamlining processes and ensuring consistent, up-to-date solutions for common challenges.
- Serve as a ‘solution detective’ and mediator, translating complex technical issues into clear, actionable insights for diverse stakeholders and communicating with hosts with empathy and clarity.
- Maintain impeccable data hygiene, providing insightful reports on host needs and trends, and contributing to the achievement of key performance metrics with a growth-oriented mindset.
- Champion best practices, ensuring all communications, templates, and documentation are accurate, current, and reflect the highest quality standards.
- Guide hosts through their journey, offering expert advice on navigating challenges and adopting best practices to ensure their continued success and satisfaction.
Your efforts will directly contribute to a thriving ecosystem of unique experiences, empowering hosts and delighting participants worldwide.
Qualifications
- Min. 2 years of experience in content, acquisition, customer support, or partnerships operations (B2C), specifically bridging the gap between business and technical teams.
- Proven ability to navigate and troubleshoot issues within a complex technical platform.
- Exceptional skill in translating complex technical jargon into clear, understandable summaries and instructions for non-technical audiences.
- Demonstrated accountability for results, with a track record of achieving KPIs and business targets.
- A self-starter with a proven ability to thrive in ambiguous environments, adapt quickly to change, and maintain motivation.
- A proactive, solution-oriented mindset with innovative problem-solving skills.
- Proficiency in English and either Italian or French.
Client Description
Our Client is an American company that operates a global community of Hosts and travellers. From inviting three guests to a San Fran home in 2007 to now welcoming more than 1 billion guests arriving in 100,000 cities around the world, this organisation is driven by the idea that anyone can belong anywhere.
Equal Opportunity
We are dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
Technical Operations Support Specialist [207293] in London employer: Aquent
Contact Detail:
Aquent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Operations Support Specialist [207293] in London
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about bridging gaps and finding solutions, think of examples from your past where you've tackled challenges head-on. Be ready to share these stories during interviews.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and the role. Plus, it might just give you an edge when it comes to getting noticed!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and making a difference.
We think you need these skills to ace Technical Operations Support Specialist [207293] in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role! Share why you're excited about being a Technical Operations Support Specialist and how you can contribute to fostering human connections through our platform.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience. We want to see how your skills in customer support and technical troubleshooting align with what we’re looking for.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your experiences and achievements, especially when discussing complex technical issues you've tackled in the past.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Aquent
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission and values. Understand how they foster human connection and what makes their platform unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Master the Technical Jargon
Since the role involves translating complex technical issues, brush up on relevant terminology. Familiarise yourself with common technical challenges that experience hosts might face. This will enable you to communicate clearly and confidently during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully navigated challenges or improved processes. Highlight your proactive approach and how you’ve contributed to achieving KPIs. This will demonstrate your fit for the role as a solution-oriented specialist.
✨Emphasise Empathy and Communication
As a bridge between hosts and technical solutions, your ability to communicate with empathy is crucial. Think of scenarios where you’ve had to explain complex information to non-technical audiences. Share these stories to illustrate your communication skills and understanding of host needs.
