At a Glance
- Tasks: Shape core operations and drive efficiencies in a pioneering utility organisation.
- Company: Join a leading utility provider focused on digital transformation and service excellence.
- Benefits: Enjoy competitive benefits, including health plans, paid sick leave, and free online training.
- Other info: Collaborative environment with opportunities for growth and learning.
- Why this job: Make a real impact by optimising processes and enhancing customer experiences for millions.
- Qualifications: Experience in process analysis and proficiency in BPMN 2.0 required.
The predicted salary is between 40500 - 49500 £ per year.
Imagine having the unique opportunity to directly shape and elevate the core operations of a pioneering utility organization dedicated to essential services and strategic digital transformation. Partnering with Aquent, you will join a cutting-edge Process & Automation Centre of Excellence where your expertise will drive critical efficiencies, bolster regulatory compliance, and profoundly enhance the service experience for millions of customers. By identifying, mapping, and optimizing vital business processes, your work will leave a lasting legacy of innovation and continuous improvement on essential daily operations.
About the Opportunity
Our client is a leading utility provider committed to delivering exceptional essential services while pioneering process optimization, digitization, and automation. In partnership with Aquent, they are looking for a collaborative and forward-thinking professional to transform core operations and elevate service excellence. This role is pivotal in driving the organization's strategic goals, helping to build a culture of continuous improvement, and preparing critical business functions for a seamless transition into a highly automated, digital-first future.
What You'll Do
- Lead comprehensive process discovery activities, including conducting interviews, shadowing operational teams, facilitating workshops, and performing data reviews to gather insightful information.
- Develop precise and structured process maps utilizing BPMN 2.0 and adhering to established modeling standards.
- Create essential supporting documentation such as SIPOCs, RACIs, and Standard Operating Procedures (SOPs), and contribute to the development of robust process hierarchies.
- Analyze process performance, operational data, associated risks, pain points, and existing inefficiencies to pinpoint critical areas ripe for improvement.
- Support in-depth root-cause analysis, bottleneck assessments, and operational diagnostics to uncover and address underlying issues effectively.
- Clearly articulate and present findings and insights to senior analysts, architects, and key business stakeholders, fostering informed decision-making across the organization.
- Proactively identify and evaluate opportunities for significant process optimization, digitization, and automation initiatives.
- Contribute to pre-automation readiness by standardizing processes, eliminating waste, and strengthening control mechanisms to ensure smooth transitions.
- Collaborate closely with dedicated automation teams to ensure a seamless handover of meticulously prepared process artifacts and detailed requirements.
- Maintain accurate and up-to-date documentation in strict adherence to established governance frameworks and stringent quality standards.
- Actively participate in collaborative workshops, detailed walkthroughs, and constructive feedback sessions with operational teams to ensure full alignment and maximum effectiveness of implemented processes.
- Ensure all process documentation meticulously reflects regulatory obligations and crucial compliance requirements, safeguarding operational integrity.
What You'll Bring (Must-Have)
- Practical experience in process analysis, business analysis, or dedicated process improvement activities.
- A strong understanding of process analysis and modeling principles, including proficiency with BPMN 2.0.
- Proficiency with leading process mapping tools such as Visio, ARIS, Miro/Mural, or Process Advisor.
- Demonstrated analytical skills, with a proven ability to identify complex issues, inefficiencies, and strategic opportunities for improvement.
- Effective communication and facilitation skills crucial for engaging and influencing diverse stakeholders at all levels.
- The ability to translate complex operational processes into clear, structured, and easily understandable documentation.
- Awareness of automation technologies and a solid grasp of their strategic role in driving process optimization, with awareness of tools like Power Automate, ServiceNow RPA, and Alteryx.
- An understanding of KPI frameworks, Service Level Agreements (SLAs), and other critical performance indicators.
- An understanding of process controls, effective risk mitigation strategies, and the requirements for audit-readiness.
- A high level of organization, strong time management abilities, and meticulous attention to detail in all tasks.
- The ability to work effectively across multiple business units and proficiently manage multiple tasks concurrently.
- A genuine willingness to learn and actively contribute within a dynamic combined Process & Automation Centre of Excellence environment.
- Willingness to travel to various sites as required to support operational needs.
Bonus Points (Nice-to-Have)
- Lean Six Sigma Yellow Belt certification.
- BCS/IIBA analysis certification.
- Experience supporting digital or automation initiatives.
- Familiarity with core enterprise systems such as ArcGIS, Workday, ServiceNow, and SAP BusinessObjects.
Process Engineer [213175] in London employer: Aquent
As a leading multinational technology company, we pride ourselves on fostering a dynamic and inclusive work culture that values collaboration and innovation. Our London-based team enjoys the flexibility of a hybrid working model, competitive pay, and ample opportunities for professional growth, making it an ideal environment for those looking to make a meaningful impact in the tech industry.
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We think this is how you could land Process Engineer [213175] in London
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We think you need these skills to ace Process Engineer [213175] in London
Some tips for your application 🫡
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Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Aquent specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
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How to prepare for a job interview at Aquent
✨Brush Up on Core Engineering Principles
Before heading into the interview with Aquent, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
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In a full-time role, employers like Aquent want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
