Group Account Director [209766] in London

The client is an independent integrated communications agency with a core focus on digital. The agency has a diverse range of briefs covering many communication channels for financial services, travel and retail clients. As a small boutique agency, we have a fun, collaborative and hardworking culture, and a passion for producing brilliant creative work and delivering outstanding customer service.

This role is for an ambitious senior client services person to play a key role in the agency’s wider leadership team, manage people and be part of our exciting growth plans, in London and the US. Building on their account management skills, they will work with clients to solve strategic challenges and deliver smart creative solutions. There is also a great opportunity to benefit financially and progress your career in areas including business development and leading a team.

The role:

• Supporting the Client Services Director and Managing Director in delivering against the agency’s commercial and strategic objectives
• Building deep client relationships at all levels, including senior clients
• Helping to grow agency income by seeking out new briefs/opportunities
• Delivering against monthly/quarterly/annual income targets
• Writing briefs and proposals, briefing and assessing creative work, oversight and delivery of end-to-end project management
• Managing integrated campaigns with a variety of activity including paid display, paid social, email, webpages, video, radio and print
• Taking client briefs, presenting back to clients and discussing feedback
• Managing and nurturing more junior members of the client service team
• Ensuring agency processes are documented, communicated and adhered to
• Responsible for 100% accurate financial management and reporting
• Playing a key role within the wider team on business development/pitches
• Training and development of the client services team
• Being an advocate for the agency and delivering client service excellence

You will have:

• Excellent leadership and project management skills
• Knowledge of integrated marketing – especially digital and social media
• Think strategically, creatively and commercially
• Ability to establish relationships with new/existing clients at all levels
• Proven track record of helping to win and grow business
• Sees the bigger picture but has a laser focus on the detail
• Excellent presentation skills and a confident communicator
• A people person and supportive team player, who leads from the front
• Tenacious with a ‘can do’ attitude – always goes above and beyond
• A problem solver who doesn’t shy away from a challenge
• A multi-tasker who can work to tight deadlines and remains calm under pressure
• Not afraid to get their hands dirty
• Entrepreneurial, always asks ‘Why?’

The package:

• Basic salary
• Bonus scheme
• 25 days holiday plus 3 to be taken between Christmas and New Year
• Your birthday day given as an extra day of paid leave
• Company pension scheme
• Private health insurance
• Gym membership contribution
• Hybrid working three days at WeWork Victoria

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.