Customer Marketing Manager [210675] in London

Join our client, a leader in the global business services sector, dedicated to transforming the way organisations operate and grow. This innovative company is at the forefront of its industry, driven by a passion for excellence and a commitment to delivering unparalleled service. As a partner with Aquent, you will play a pivotal role in shaping the future of customer engagement and retention for a company that values hard work, innovation, and a dynamic, global environment.

We are seeking an exceptional marketing talent to join a thriving Customer Marketing team, where you will directly influence customer engagement and retention across the globe. This is an outstanding growth opportunity for an individual who thrives in a fast‑paced, high‑visibility environment and is eager to make a significant impact. You will be instrumental in developing and delivering innovative and impactful customer marketing programs that directly contribute to business targets and accelerate company growth.

This is a 4‑5 month hybrid contract, offering £205–£238 per day (LTD, inside IR35). Due to the high volume of applications, we may be unable to respond to each applicant individually. If you have not received a response within 72 hours of submitting your application, please assume that you have not been selected to progress to the next stage of the hiring process.

• Develop and socialise compelling campaign briefs that clearly articulate business requirements, opportunities, success metrics, and overall marketing approaches.
• Collaborate closely with global product and commercial teams, ensuring all marketing activities are deeply rooted in customer and competitor insights.
• Coordinate the end‑to‑end execution of marketing campaigns, overseeing creative development, campaign deployment, timeline management, and budget adherence.
• Act as a change agent, supporting communication and training efforts within the organisation to effectively drive adoption of new campaigns and processes.
• Measure and optimise program performance and return on investment using data dashboards, sharing progress updates and key milestones with business partners.
• Ensure all marketing activities consistently meet brand guidelines and comply with legal and data protection requirements.

• Proven marketing experience, including campaign management, within a B2B customer success environment, preferably for a SaaS or enterprise software company.
• A demonstrated ability to work independently, confidently prioritising multiple tasks and deadlines with ease.
• Exceptional adaptability, quickly adjusting to change in a dynamic environment.
• Strong organisational skills, meticulous attention to detail, diligence, and thorough follow‑through.
• Excellent communication skills, with the ability to clearly articulate messages to diverse audiences.
• A passion for data and the ability to uncover the story behind the numbers.
• Fluency in English with exceptional written, verbal, and social communication skills.
• A positive attitude and empathy, inspiring others while addressing the needs of customers and colleagues.
• Strong cross‑team collaboration skills and a desire to contribute your best work in a fun, supportive environment.