Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage urgent social media issues and crisis communications in a fast-paced environment.
- Company: Join a leading multinational tech company with a relaxed and innovative culture.
- Benefits: Opportunities for growth, networking, and a diverse workplace.
- Why this job: Make a real impact by handling high-pressure situations and working with senior stakeholders.
- Qualifications: 6+ years in crisis communications or PR, strong copywriting skills, and confident communication.
- Other info: Ideal for candidates from social platforms, tech, media, or PR agencies.
The predicted salary is between 36000 - 60000 £ per year.
We are hiring an experienced Social Media Escalations & Crisis Comms Associate to step into a fast-paced medical leave cover role. This is a hands-on position for someone who can hit the ground running and confidently manage urgent social media issues, crisis response, and executive communications.
The Role
- Monitor social media for high-risk issues and urgent escalations
- Manage social media escalations and crisis incidents end to end
- Deliver executive updates within a 45-minute SLA (issue, actions, next steps)
- Advise on when to respond externally vs handle issues internally
- Support internal and external comms during technical incidents or outages
- Provide clear guidance to global support agents handling urgent social issues
- Analyse trends and surface recurring risks
- Take part in an on-call incident rotation (weekends every 3–4 weeks)
What We’re Looking For
- 6+ years’ experience in crisis communications, social escalations, PR or external comms
- Strong editorial judgement, copywriting and tone-of-voice skills
- Proven experience managing high-pressure, time-sensitive issues
- Confident working with senior and executive stakeholders
- Excellent stakeholder management and communication skills
- Fluent English
Nice to Have
- PR or reputation management background
- Experience in consumer-facing digital platforms or global operations
- Agency experience
- Additional languages (Spanish, Portuguese, German or French)
This role is open for a limited time. Next steps will be shared with shortlisted candidates by January 12th. Due to the high volume of applicants, we may be unable to reply to each applicant individually. If you have not received a response, please assume that you have not been selected for progression to the next stage of the hiring process.
Client Description
Our Client is a multinational technology company, specialising in Internet-related services and products; including online advertising technologies, search engine, cloud computing, software, and hardware. The atmosphere is relaxed with a diverse and innovative culture. Opportunities for growth and progression and networking with like-minded people across the business and beyond.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
Communications Associate [206838] in London employer: Aquent
Contact Detail:
Aquent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Associate [206838] in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in crisis communications or social media. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the unexpected! Given the fast-paced nature of this role, practice responding to hypothetical crisis scenarios. This will help you think on your feet and show potential employers that you’re ready to tackle high-pressure situations.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your best work in crisis communications and social media management. Include examples of how you've successfully handled escalations or crafted executive updates under tight deadlines.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Communications Associate [206838] in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience in crisis communications and social media management, as these are key for us. Show how your skills match what we're looking for!
Showcase Your Experience: We want to see your hands-on experience in managing urgent social media issues. Use specific examples from your past roles to demonstrate your ability to handle high-pressure situations effectively.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and why you’re a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Aquent
✨Know Your Crisis Comms Inside Out
Make sure you brush up on your crisis communications knowledge. Familiarise yourself with common social media escalations and how to handle them. Being able to discuss real-life examples will show that you can think on your feet and are ready for the fast-paced environment.
✨Showcase Your Editorial Skills
Since strong copywriting and tone-of-voice skills are crucial, prepare a few examples of your work. Bring along pieces that demonstrate your ability to communicate effectively under pressure. This will help us see how you can manage executive communications and deliver updates swiftly.
✨Prepare for High-Pressure Scenarios
Think about past experiences where you managed urgent issues. Be ready to share specific instances where you successfully navigated a crisis or escalated a situation. This will highlight your ability to thrive in high-pressure situations, which is key for this role.
✨Engage with Stakeholders
Practice how you would communicate with senior stakeholders. We want to see that you can confidently advise on when to respond externally versus handling issues internally. Role-play scenarios with a friend to get comfortable with this aspect of the job.
