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- Tasks: Support IT Supply Chain by monitoring tools, improving processes, and providing operational support.
- Company: Join the largest social media company, shaping the future with over 2 billion users.
- Benefits: Gain hands-on experience, work in a dynamic environment, and enjoy career growth opportunities.
- Why this job: Make an impact in a fast-paced tech environment while enhancing your skills.
- Qualifications: 3-5 years in supply chain or manufacturing systems; strong problem-solving and documentation skills.
- Other info: Inclusive workplace committed to diversity and supporting applicants with disabilities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Client’s IT Supply Chain is responsible for fulfilling all internal end-user IT needs. We build integrated, scalable, and robust processes and systems to manage planning and inventory life cycles. We are seeking an experienced professional to join our team to support both project management and day-to-day operations, with a focus on tooling and process improvement.
Key Responsibilities- Operational Support
- Monitor dashboards, add incident tags, extract data, and report on tooling health. Proactively flag risks to the core team.
- Identify tooling issues in tasks, provide root cause analysis, and deliver prompt feedback for each instance.
- Create and maintain tooling manuals (workflows, tagging, setup requirements, and troubleshooting guides).
- Provide Tier 1 on-call support for supply chain tooling issue triage and troubleshooting.
- Monitor dashboards across all Tier levels to ensure SLA resolution times are achieved.
- Assist the business team with process and system enhancements: document problems, create business requirements, validate impact metrics, and propose prioritisation.
- Conduct value‑stream mapping to identify opportunities for improvement and develop solutions for simple problems.
- Monitor and report the status of enhancement implementations.
- Support system implementations by creating testing scenarios and cases, coordinating User Acceptance Testing (UAT), debugging, and providing status updates.
- Create and maintain process and training documentation, including updating the WIKI.
- Assist with global process and tooling rollouts.
The role will involve on‑call support but primarily during business hours.
Minimum Experience Required- 3-5 years’ experience in Supply Chain, warehouse operations, or manufacturing systems.
- Basic project management experience in system implementations, including UAT.
- Data analysis skills: using dashboards to analyse data and report to the business.
- Advanced documentation skills: process flow creation, SOP documentation, and training guides/manuals.
- Strong problem‑solving skills and experience working with cross‑functional partners.
- Experience supporting supply chain systems rollouts, implementation, and integration.
- Proficiency with process flow visualisation tools such as Lucidchart or Visio, and Google Sheets/Slides.
- Experience drafting SOPs and training guides.
- Knowledge of Master Data Management (MDM).
- Global exposure.
- Operational support
- Process improvement
- Tier 1 support
- Project management
- Hands‑on troubleshooting
- Oracle or other supply chain tooling experience
Must have hands‑on troubleshooting experience. Pure project managers with no hands‑on experience are not suitable.
This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. Thank you for taking the time to apply.
Client DescriptionOur Client is the largest social media company in the world. They have substantial B2B and B2C advertising and media platforms, as well as a nonprofit initiative. With the mission of bringing people together, they now boast over 2 billion users, and are rapidly developing as they influence the world around us.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under‑represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
Business Systems Analyst (Tier 1 IT Supply Chain) [207537] in London employer: Aquent
Contact Detail:
Aquent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems Analyst (Tier 1 IT Supply Chain) [207537] in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working in supply chain or IT roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with tooling and process improvements. This can really set you apart during interviews and showcase your hands-on troubleshooting abilities.
✨Tip Number 3
Practice makes perfect! Get ready for those tricky interview questions by doing mock interviews with friends or using online platforms. Focus on your problem-solving skills and how you've tackled challenges in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Business Systems Analyst (Tier 1 IT Supply Chain) [207537] in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in supply chain systems and project management. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in past roles. We love candidates who can demonstrate their hands-on troubleshooting experience and how they’ve improved processes or systems.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points for key achievements and make sure your documentation skills shine through. We appreciate clarity, especially when it comes to process flows and training guides!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Aquent
✨Know Your Tools
Familiarise yourself with the specific supply chain tools mentioned in the job description, like Oracle or any other relevant systems. Being able to discuss your hands-on experience with these tools will show that you’re ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled issues in past roles, especially in supply chain or IT environments. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Understand Process Improvement
Brush up on value-stream mapping and process enhancement techniques. Be ready to discuss how you've identified opportunities for improvement in previous roles and the impact those changes had on operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world scenarios, such as troubleshooting a tooling issue or managing a project implementation. Think through potential situations you might face in the role and how you would approach them.
