At a Glance
- Tasks: Coordinate projects for Arabic and English-speaking clients, ensuring smooth tech adoption.
- Company: Join Aquent, a leader in AI-driven corporate learning solutions.
- Benefits: Enjoy health benefits, paid sick leave, and free online training.
- Other info: 12-month contract with flexible hours and great career growth opportunities.
- Why this job: Make a real impact while working with innovative technology in a dynamic environment.
- Qualifications: Fluent in Arabic and English with 2+ years in SaaS or tech support.
The predicted salary is between 29700 - 36300 £ per year.
Imagine making a tangible impact on global enterprise clients, ensuring seamless technology adoption and fostering strong relationships. Partnering with Aquent, a market leader in AI-driven corporate learning solutions, is seeking a dedicated professional to champion their platform rollouts across diverse international markets. This is an exciting opportunity for a bilingual SaaS professional who thrives in fast-paced, autonomous environments to step into a pivotal role, being the bridge between innovative technology and client satisfaction, driving platform adoption and ensuring a world-class experience.
What Youll Be Doing
- Serve as the dedicated operational contact for Arabic and English-speaking enterprise accounts.
- Facilitate client kick-offs, run 1:1 onboarding calls, and adapt lightweight training materials.
- Manage asynchronous technical troubleshooting: log bugs, gather screenshots/console data, and resolve issues within a tight 1-to-2-hour response SLA.
- Work a Sunday through Thursday schedule to align with regional client operations.
- Partner with internal Engagement Managers to track adoption metrics and platform utilisation.
What Youll Bring
- Native-level fluency in Arabic and professional fluency in English.
- 2+ years of external client-facing experience in SaaS implementation, customer success, or tech support.
- Proven ability to work autonomously using tools like Slack, Jira, Asana, Google Workspace, or Monday.com.
- High adaptability to rapid software updates and dynamic feature changes.
Contract Details
- 12-month contract.
- Initial 30-hour work week (8 AM - 2 PM daily schedule) with the potential to ramp up to 40 hours based on performance.
- Workday Days: Sunday to Thursday.
This role is open for a limited time only. Next steps will be shared with shortlisted candidates ASAP.
About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands. Our eligible talent get access to amazing benefits like subsidised health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium.
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
Client Description
Our Client is an American on-demand software vendor that specialises in applications for HR, finance and planning. Having designed for government agencies, educational institutions, and some of the world's largest corporations, they set themselves apart from their competitors as the only ones seamlessly integrating modern and futuristic developments into their existing systems.
Aquent is dedicated to improving inclusivity and is proudly an equal opportunities employer. We encourage applications from under-represented groups and are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
Arabic-Speaking Project Coordinator [AQ-12357] in London employer: Aquent
Aquent is an exceptional employer, offering a dynamic and collaborative work culture in the heart of London. With a focus on employee growth, you will have the opportunity to develop your strategic skills while working with prestigious clients in the financial services sector. The benefits package, including a competitive salary, performance bonuses, and private health insurance, combined with a hybrid work model, makes Aquent a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Arabic-Speaking Project Coordinator [AQ-12357] in London
✨Get Social with Customer Support Communities
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✨Flex Your Communication Skills
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We think you need these skills to ace Arabic-Speaking Project Coordinator [AQ-12357] in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Aquent.
How to prepare for a job interview at Aquent
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Aquent's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Aquent offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
