Aquent is proud to partner with a global leader in financial technology, dedicated to powering prosperity around the world. Our client provides innovative solutions that empower millions of individuals and small businesses to manage their finances with confidence. We are seeking exceptional talent to join their dynamic team and contribute to their impactful work, driving success and innovation in a fast-paced environment.
Are you a strategic enablement professional with a passion for driving performance and fostering strong partnerships? We are seeking a highly motivated individual to lead critical enablement programs for our client's business process outsourcing (BPO) partners. In this pivotal role, you will be instrumental in ensuring consistent, high-quality delivery across global operations, directly impacting sales outcomes and operational excellence. You will be the vital link, ensuring that every partner delivers at the highest standard, directly contributing to the success of sales initiatives and the overall growth of the business. This is an incredible opportunity to make a significant impact, shaping how our partners empower customers and drive business results.
What You'll Do
Manage the end-to-end rollout of the BPO Strategy across all vendor partners, ensuring every program stays on track against agreed milestones and goals.
Co-own the enablement agenda within sales teams, ensuring strong alignment and effectiveness.
Own the Enablement Playbook, setting standards and expectations for BPO enablement teams in designing, building, and delivering sales training, onboarding, and quality assessment.
Ensure instructional design guardrails are met for all BPO-led content development.
Assess the enablement capability of each vendor partner against established standards and develop “up-levelling” plans to close any gaps with their internal trainers, quality assessors, and instructional designers.
Develop, roll out, and manage playbooks that enable vendor partners to efficiently scale their enablement function through growth, attrition, and workforce transitions.
Drive a consistent quality assurance and sales coaching process across all vendor partners, utilizing coaching plans, consultant conversations, and training delivery insights to achieve business results.
Establish an audit cadence for calibration sessions w...
Sales Enablement Program Manager [213606] in East Kilbride employer: Aquent
As a leading multinational technology company, we pride ourselves on fostering a dynamic and inclusive work culture that values collaboration and innovation. Our London-based team enjoys the flexibility of a hybrid working model, competitive pay, and ample opportunities for professional growth, making it an ideal environment for those looking to make a meaningful impact in the tech industry.
