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For Companies At a Glance
- Tasks: Lead customers through digital transformation and maximise their investment value.
- Company: Join a multinational cloud-based software company driving creative innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Be a trusted partner for major companies and make a real impact.
- Qualifications: Fluent in English and French or German with strong communication skills.
- Other info: Aquent values inclusivity and supports applicants with disabilities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Customer Success Manager (French or German Speaker)
Join to apply for the Customer Success Manager (French or German Speaker) role at Aquent
Role Title: Customer Success Manager
- Fluent in German (German Speaker)
- Fluent in French (French Speaker)
Must-have: Fluent in English and French or German, with strong technical and business communication skills in those languages.
Within the Customer Success team, the focus is on delivering exceptional experiences and accelerating value for our customers through three core pillars: Partnership, Adoption, and Value Realisation.
Our client’s Customer Success Managers are expected to maximise value realisation and return on investment in complex, multi‑regional strategic enterprise accounts by building strong, long‑term partnerships with a focus on product adoption.
They lead customers through digital transformation by advising on strategy and collaborating with multiple internal teams and customer departments, while accelerating value for customers by understanding their business goals and objectives, designing success plans, and establishing governance frameworks.
As a CSM at our client, you are a leader in customer success, driving results throughout the product lifecycle.
What You’ll Do
- Lead customers through digital transformation with a clear view of objectives and key performance indicators.
- Maximise value realisation and return on investment from the solutions and services purchased from our client.
- Increase solution adoption and usage through product onboarding and value mapping.
- Build positive relationships at senior levels, including C‑Level, within some of the biggest companies in the UK.
- Develop account strategy plans and success plans to drive loyalty, advocacy, and minimise customer attrition.
- Track account performance, lead resolution of critical issues, and ensure timely closure with clear execution plans.
- Build and grow relationships for the client’s strategic portfolio of multi‑solution, multi‑brand customers at senior levels, becoming a trusted partner.
- Create a strong post‑sales strategy for your portfolio to ensure customers maximise the value of their investment.
- Collaborate closely with Sales, Marketing, and Solution Consulting teams.
- Demonstrate leadership by driving retention and growth initiatives that deliver value, ensuring scalability, innovation, and customer success.
Skills & Experience
- Extensive experience in post‑sales account management within technology. Candidates with pre‑sales, marketing/creative agency, or consulting backgrounds will also be considered.
- Strong experience in solutions and knowledge of the competitive landscape.
- Proven track record managing large, global, sophisticated, and strategic accounts at a senior level, building trusted advisor relationships with C‑Level stakeholders.
- Demonstrated success in driving customer retention initiatives, achieving high retention rates, and delivering customer satisfaction.
- Excellent communication skills (written and verbal).
- High‑level critical issue management skills.
- Strong problem‑solving ability to anticipate and address complex challenges.
- Effective presentation skills for diverse audiences, including executives.
- Ability to quickly learn new software, demonstrate product knowledge, and convey information effectively to customers.
- Tenacious, personable, and results‑oriented.
Education & Languages
- Bachelor’s or Master’s degree.
- Fluent in English and French or German, with strong technical and business communication skills in those languages.
Client Description
A multinational cloud‑based software company specialising in a series of products designed to drive creative innovation across multimedia. Used by millions around the world for personal and professional use across all industries.
Seniority level
Mid‑Senior level
Employment type
Temporary
Job function
Marketing
Industries
Staffing and Recruiting
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under‑represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
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Customer Success Manager (French or German Speaker) employer: Aquent
Contact Detail:
Aquent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (French or German Speaker)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can drive customer success and value realisation, just like they want!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially in managing strategic accounts and driving product adoption.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining the team.
We think you need these skills to ace Customer Success Manager (French or German Speaker)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in post-sales account management and any relevant skills that align with our focus on partnership, adoption, and value realisation.
Show Off Your Language Skills: Since we're looking for fluent speakers of French or German, don’t forget to showcase your language proficiency. Use examples from your past experiences where you’ve successfully communicated in these languages, especially in a business context.
Demonstrate Your Problem-Solving Skills: In your application, share specific instances where you've tackled complex challenges. We want to see how you’ve used your critical issue management skills to drive customer success and retention in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Aquent
✨Know Your Customer Success Fundamentals
Make sure you understand the core pillars of Customer Success: Partnership, Adoption, and Value Realisation. Be ready to discuss how you've applied these principles in your previous roles, especially in relation to driving customer satisfaction and retention.
✨Showcase Your Language Skills
Since fluency in French or German is a must, prepare to demonstrate your language skills during the interview. Practice discussing your experience and strategies in both languages, as this will show your ability to communicate effectively with diverse clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and critical issue management skills. Think of specific examples where you've successfully navigated complex challenges in customer accounts, and be ready to explain your thought process and outcomes.
✨Build Rapport with Interviewers
Remember, building relationships is key in Customer Success. Approach your interview as an opportunity to connect with the interviewers. Be personable, ask insightful questions about their team and company culture, and show genuine interest in their mission.
