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For Companies At a Glance
- Tasks: Lead customer research projects and analyse insights to drive marketing strategies.
- Company: Join a multinational cloud-based software company focused on creative innovation.
- Benefits: Flexible working hours, inclusive culture, and opportunities for professional growth.
- Why this job: Make an impact by transforming data into actionable insights for global marketing.
- Qualifications: 5+ years in research/insights with strong analytical and communication skills.
- Other info: Open to diverse applicants; commitment to inclusivity and support for disabilities.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Customer Insights Manager role at Aquent
Join to apply for the Customer Insights Manager role at Aquent
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Working hours: 35-hour week
Role title: Customer Insights Manager
Business Unit: EMEA Digital Media Marketing
Position Summary
The Customer Insights Manager will have responsibility for customer research within the EMEA Digital Media Marketing organisation, with focus on day-to-day management of research projects. Reporting into the EMEA Marketing Research Manager, the ideal candidate should be able to:
- Design customer research briefs, questionnaires and discussion guides aligned with business priorities and objectives in partnership with internal stakeholders and external agencies
- Analyse and report results in a compelling manner to share and present to various internal stakeholder audiences (e.g., business unit leaders, regional marketing leaders)
- Synthesize information across a wide variety of insight sources including primary market research, third-party data, customer analytics (big data), marketing/media performance
- Identify the most relevant sources of data/information needed to address the key issues on a project
Requirements
- A must: At least 5 years of experience in research/insights agency working across both quant and qual methods
- Experience in running & end-to-end management of research projects – from brief and questionnaire design to analysing & reporting
- Proven experience with insight synthesis, marrying research learning with analysis of other data types (e.g., secondary, behavioural, transactional, etc.)
- Strong analytical and numerical skills alongside an ability to distil large, complex and sometimes disparate datasets into concise, relevant and actionable insights
- Experience working on multi-country projects or across different markets
- Ability to “roll-up your sleeves” and work directly with raw data (when needed)
- Demonstrated successful track record in collaborating with high performing, highly technical and analytical teams
- Excellent communication skills, written, verbal and presentation
- Fluency in German or French would be desirable
- This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. Thank you for taking the time to apply.
Client Description
A multinational cloud-based software company specialising in a series of products designed to drive creative innovation across multimedia. Used by millions around the world for personal and professional use across all industries.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
Seniority level
- Mid-Senior level
Employment type
- Temporary
Job function
- Marketing
- Industries: Staffing and Recruiting
Note: Referrals can increase your chances of interviewing at Aquent. Get notified about new Customer Insights Manager jobs in London, England, United Kingdom.
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Customer Insights Manager employer: Aquent
Contact Detail:
Aquent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insights Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Insights Manager role. You never know who might have a lead or can refer you directly to Aquent.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer research and insights. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your analytical skills! Bring examples of past projects where you've synthesised data into actionable insights. This will demonstrate your ability to handle the responsibilities of the role and impress the interviewers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and resources available for applicants that can give you an edge.
We think you need these skills to ace Customer Insights Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Insights Manager role. Highlight your experience in research and insights, especially focusing on quant and qual methods, as this is key for us.
Showcase Your Analytical Skills: We love candidates who can distil complex data into actionable insights. Use specific examples from your past work to demonstrate how you've successfully managed research projects and synthesised information.
Be Clear and Concise: When writing your application, clarity is crucial. Make your points easy to understand and avoid jargon where possible. Remember, we want to see your communication skills shine through!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Aquent
✨Know Your Research Inside Out
Before the interview, dive deep into your past research projects. Be ready to discuss specific methodologies you used, the challenges you faced, and how you overcame them. This will show your expertise and give you confidence when answering questions.
✨Tailor Your Insights
Make sure to align your insights with Aquent's business priorities. Familiarise yourself with their products and market position. When discussing your experience, highlight how your insights can directly benefit their marketing strategies.
✨Practice Your Presentation Skills
Since you'll need to present findings to various stakeholders, practice summarising complex data into clear, actionable insights. Use examples from your previous roles to demonstrate your ability to communicate effectively and engage your audience.
✨Show Your Analytical Side
Be prepared to discuss how you handle large datasets and your approach to synthesising information. Share specific tools or software you’ve used in the past, and be ready to explain how you distil complex data into concise insights that drive decision-making.
