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- Tasks: Manage logistics for executive briefings and events, ensuring smooth operations.
- Company: Leading American software vendor with a focus on innovation and inclusivity.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Be the face of our Customer Experience Center and create memorable experiences for high-profile guests.
- Qualifications: 4+ years in event management or executive support, strong communication skills required.
- Other info: Join a dynamic team dedicated to excellence and inclusivity.
The predicted salary is between 60000 - 76000 £ per year.
Job Title: Customer Experience Center Briefing & Logistics Manager
Client Location: London – hybrid
Starting: ASAP
Pay: Up to £76,5k pa pro rata (PAYE)
Hours: Full-time; 40-hour week
Duration: until 30th January 2026
Job Description:
About the Team
Our client\’s Customer Experience Center (CXC) showcases our company, talent, and technology to prospects, existing customers, and business partners. They host leaders from these valued accounts to cultivate future partnerships. Their team collaborates closely with Sales and Services to deliver exceptional experiences for all guests.
About the Role
As a key member of our team, you will be the first point of contact and a vital resource for both internal and external customers visiting our center. This multifaceted role involves handling the day-to-day operations and ensuring all events run smoothly. You will interact with individuals at all levels, including C-suite executives, VPs, Engineers, Product Managers, and Account Executives. You will also be expected to balance multiple executive briefings from initiation to completion which requires effective liaison skills between account owners and various internal teams to fulfill briefing agendas
Responsibilities
● Manage all logistical aspects of executive briefings and other events, including catering, badges, name cards, room setup, A/V, agendas, printing, restaurant reservations, and transportation needs.
● Co-create briefing agendas with related account teams to ensure content for the day aligns with customer/prospect goals. This requires a level of understanding about client\’s solutions and products.
● Run the CXC calendar, scheduling all briefings and event requests efficiently.
● Responsibilities include but are not limited to scheduling/calendaring, creating Google folders/documents, and running post-event follow-up.
● Demonstrate flexibility in the daily schedule to support the broader team across various needs which may necessitate early mornings/evenings.
● Maintain and update internal tools, documents, and applications relevant to CXC operations.
● Partner with the extended teams to develop briefings that align with customer goals.
● Be aligned with the global CXC team, technology support, and logistics teams to integrate all briefing elements.
● Always maintain professional executive-level communication via email, phone, and other channels.
Knowledge, Skills, and Attributes
● Very strong interpersonal skills with the validated ability to prioritise and balance multiple tasks simultaneously; excellent time management skills are critical.
● High attention to detail in all aspects of work, with the ability to track numerous details and ensure high-quality execution.
● Ability to anticipate the needs of the team and all guests proactively.
● Outstanding verbal and written communication skills in professional settings.
● Proven track record in problem-solving effectively and implementing quick solutions for any arising needs.
● Comfortable and proficient with all Microsoft Office Suite and Google Suite applications.
● Ability to work independently with minimal direction and take initiative.
● Ability to thrive in a fast-paced environment.
● 4+ years of relevant experience in executive briefing centers, events, or executive administrative roles.
● Experience working closely with Executive Level (VP+, C-Suite) customers and internal partner is required.
*This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. Thank you for taking the time to apply.
Client Description:
Our Client is an American on‑demand software vendor that specialises in applications for HR, finance and planning. Having designed for government agencies, educational institutions, and some of the world’s largest corporations, they set themselves apart from their competitors as the only ones seamlessly integrating modern and futuristic developments into their existing systems.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
Customer Experience Center Briefing & Logistics Manager (Events) employer: Aquent
Contact Detail:
Aquent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Center Briefing & Logistics Manager (Events)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Knowing what makes them tick will help you tailor your responses and show you’re genuinely interested.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience and how it aligns with the role. Keep it concise but impactful—first impressions matter!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and shows your enthusiasm for the position. Plus, it’s just good manners!
We think you need these skills to ace Customer Experience Center Briefing & Logistics Manager (Events)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing events and logistics. We want to see how your skills align with the role of Customer Experience Center Briefing & Logistics Manager.
Show Off Your Communication Skills: Since this role involves interacting with C-suite executives and various teams, it’s crucial to demonstrate your outstanding verbal and written communication skills. Use clear and professional language in your application to reflect this.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've effectively solved problems in past roles, especially in fast-paced environments. This will show us you can handle the dynamic nature of our work.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Aquent
✨Know Your Audience
Before the interview, research the company and its key players. Understand their products and services, especially those relevant to the Customer Experience Center. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Master the Logistics
Since this role involves managing logistics for events, be prepared to discuss your experience in this area. Bring examples of how you've successfully coordinated events or briefings in the past, highlighting your attention to detail and problem-solving skills.
✨Showcase Your Communication Skills
As you'll be interacting with C-suite executives and various teams, demonstrate your strong verbal and written communication skills during the interview. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to maintain professional communication in the role.
✨Be Ready for Flexibility
This position requires adaptability and a willingness to work outside standard hours. Be prepared to discuss how you've managed changing priorities in previous roles and how you can handle the dynamic nature of this job effectively.
