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- Tasks: Manage logistics for executive briefings and ensure smooth event operations.
- Company: Leading American software vendor with a focus on HR, finance, and planning applications.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Be the face of our Customer Experience Center and engage with top executives.
- Qualifications: 4+ years in executive briefing or event management roles; strong communication skills required.
- Other info: Join a diverse team committed to inclusivity and equal opportunities.
The predicted salary is between 60000 - 76000 £ per year.
Job Title: Customer Experience Center Briefing & Logistics Manager
Client Location: London – hybrid
Starting: ASAP
Pay: Up to £76,5k pa pro rata (PAYE)
Firm, non-negotiable: No
Hours: Full-time; 40-hour week
Duration: until 30th January 2026
Job Description:
About the Team
Our client\’s Customer Experience Center (CXC) showcases our company, talent, and technology to prospects, existing customers, and business partners. They host leaders from these valued accounts to cultivate future partnerships. Their team collaborates closely with Sales and Services to deliver exceptional experiences for all guests.
About the Role
As a key member of our team, you will be the first point of contact and a vital resource for both internal and external customers visiting our center. This multifaceted role involves handling the day-to-day operations and ensuring all events run smoothly. You will interact with individuals at all levels, including C-suite executives, VPs, Engineers, Product Managers, and Account Executives. You will also be expected to balance multiple executive briefings from initiation to completion which requires effective liaison skills between account owners and various internal teams to fulfill briefing agendas
Responsibilities
● Manage all logistical aspects of executive briefings and other events, including catering, badges, name cards, room setup, A/V, agendas, printing, restaurant reservations, and transportation needs.
● Co-create briefing agendas with related account teams to ensure content for the day aligns with customer/prospect goals. This requires a level of understanding about client\’s solutions and products.
● Run the CXC calendar, scheduling all briefings and event requests efficiently.
● Responsibilities include but are not limited to scheduling/calendaring, creating Google folders/documents, and running post-event follow-up.
● Demonstrate flexibility in the daily schedule to support the broader team across various needs which may necessitate early mornings/evenings.
● Maintain and update internal tools, documents, and applications relevant to CXC operations.
● Partner with the extended teams to develop briefings that align with customer goals.
● Be aligned with the global CXC team, technology support, and logistics teams to integrate all briefing elements.
● Always maintain professional executive-level communication via email, phone, and other channels.
Knowledge, Skills, and Attributes
● Very strong interpersonal skills with the validated ability to prioritize and balance multiple tasks simultaneously; excellent time management skills are critical.
● High attention to detail in all aspects of work, with the ability to track numerous details and ensure high-quality execution.
● Ability to anticipate the needs of the team and all guests proactively.
● Outstanding verbal and written communication skills in professional settings.
● Proven track record in problem-solving effectively and implementing quick solutions for any arising needs.
● Comfortable and proficient with all Microsoft Office Suite and Google Suite applications.
● Ability to work independently with minimal direction and take initiative.
● Ability to thrive in a fast-paced environment.
● 4+ years of relevant experience in executive briefing centers, events, or executive administrative roles.
● Experience working closely with Executive Level (VP+, C-Suite) customers and internal partner is required.
*This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. Thank you for taking the time to apply.
Client Description:
Our Client is an American on‑demand software vendor that specialises in applications for HR, finance and planning. Having designed for government agencies, educational institutions, and some of the world’s largest corporations, they set themselves apart from their competitors as the only ones seamlessly integrating modern and futuristic developments into their existing systems.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
Customer Experience Center Briefing & Logistics Manager employer: Aquent
Contact Detail:
Aquent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Center Briefing & Logistics Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Experience Center role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially those related to customer experience. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since this role involves interacting with C-suite executives, being articulate and confident is key. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Customer Experience Center Briefing & Logistics Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing logistics and executive briefings. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of interaction with high-level executives, it’s crucial to demonstrate your outstanding verbal and written communication skills. Use clear and professional language in your application to reflect this.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've effectively solved problems in past roles, especially in fast-paced environments. This will show us you can handle the dynamic nature of our Customer Experience Center.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Aquent
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent projects. Understanding their products and how they align with customer goals will help you tailor your responses and show genuine interest.
✨Master the Logistics
Since this role is all about managing logistics, be prepared to discuss your experience in coordinating events and handling multiple tasks. Bring examples of how you've successfully managed similar responsibilities in the past.
✨Showcase Your Communication Skills
As you'll be interacting with C-suite executives and various teams, practice articulating your thoughts clearly and professionally. Consider preparing a few scenarios where your communication made a significant impact.
✨Demonstrate Flexibility and Problem-Solving
Highlight your ability to adapt to changing situations and solve problems on the fly. Share specific instances where you had to think quickly to ensure an event or briefing went off without a hitch.
