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For Companies At a Glance
- Tasks: Manage and grow customer community channels while ensuring engaging experiences.
- Company: Dynamic company focused on business travel solutions with a remote work culture.
- Benefits: Competitive pay of £300 per day, flexible hours, and potential for extension.
- Why this job: Join a passionate team and make a real impact in community engagement and support.
- Qualifications: Strong project management skills and a passion for building communities.
- Other info: Remote role with opportunities for cross-functional collaboration and career growth.
The predicted salary is between 72000 - 108000 £ per year.
Client Location: London (Remote)
Starting: 02/03/2026
Pay Comments: £300 per day
Hours: Full-time
Duration: 9 months with potential to extend
About the Role
Our client is seeking a Customer Channels Manager to own the day-to-day management and growth of our customer community channels. In this role, you will be the central hub connecting our customers, internal teams, and technology platforms to create engaging, valuable experiences for our customers who manage business travel programmes. You will combine community engagement, content strategy, and project management to ensure our online support communities thrive as a resource for customer success. This is an ideal role for someone who is passionate about building communities, data-driven, and energised by cross-functional collaboration.
Key Responsibilities
- Community Management: Identify and escalate issues to appropriate stakeholders.
- Manage internal communications and updates related to channel performance, initiatives, and changes.
- Collaborate with marketing, customer support, and Salesforce Center of Excellence teams to manage backlogs, ensuring items are reviewed, prioritised and actioned by appropriate stakeholders.
- Content Strategy: Ability to translate complex information clearly.
- Collaboration: Thrives in cross-functional environments; builds strong relationships across teams.
- Organization: Highly organised with strong project management and time management skills.
- Analytical Thinking: Data-driven decision maker who identifies patterns and opportunities.
Customer Channels Manager employer: Aquent
Contact Detail:
Aquent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Channels Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and practicing common questions. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar faces from our community when we’re hiring!
We think you need these skills to ace Customer Channels Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Channels Manager. Highlight your experience in community management and project management, and don’t forget to sprinkle in some data-driven achievements that show how you’ve made a difference in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about building communities and how your skills align with our needs. Be genuine and let your personality come through – we want to see the real you!
Showcase Your Collaboration Skills: Since this role involves working with various teams, make sure to highlight any past experiences where you thrived in cross-functional environments. Share specific examples of how you built relationships and collaborated effectively to achieve common goals.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Aquent
✨Know Your Community Management
Make sure you understand the ins and outs of community management. Brush up on how to engage customers effectively and keep those channels thriving. Be ready to share examples of how you've successfully managed communities in the past.
✨Show Off Your Content Strategy Skills
Prepare to discuss your approach to content strategy. Think about how you can translate complex information into clear, engaging content. Bring examples of content you've created or managed that had a positive impact on customer engagement.
✨Highlight Your Collaboration Experience
This role thrives on cross-functional collaboration, so be prepared to talk about your experiences working with different teams. Share specific instances where you built strong relationships and how that led to successful outcomes.
✨Be Data-Driven
Since this position requires analytical thinking, come equipped with examples of how you've used data to make decisions. Discuss any tools or methods you’ve employed to identify patterns and opportunities in your previous roles.
