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- Tasks: Lead the migration to Braze and unlock new features for enhanced CRM strategies.
- Company: Join a dynamic fintech company with a focus on innovation and collaboration.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact in CRM technology while working with cutting-edge tools.
- Qualifications: Experience with Braze or similar platforms, strong technical skills, and project management expertise.
- Other info: Be part of a global team with exciting challenges and career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Client Location: London (Hybrid)
Starting: 06/10/2025
Pay: Up to £500 per day (Inside IR35)
Hours: Full-time
Duration: 4 months with potential to extend
We are looking for a CRM Technology Manager (CRM – Braze Specialist) to join our Martech team. This role will play a critical part in the successful delivery of our global Braze migration and, beyond migration, will take ownership for unlocking new features and capabilities within Braze to accelerate ClearScore’s CRM strategy.
You’ll combine technical expertise, problem-solving, and cross-functional collaboration to ensure our lifecycle marketing platforms are stable, scalable, and delivering measurable business impact.
Key Responsibilities- Migration Delivery
- Support the migration of remaining markets to Braze, ensuring stability, consistency, and minimal disruption.
- Quickly learn and manage delivery from our legacy CEP (Blueshift), ensuring smooth transition off the platform and into Braze.
- Partner with CRM, Data, and Engineering teams to configure Braze instances, validate SDK integrations, and manage data schema alignment.
- Own the migration playbook, ensuring documentation and learnings are captured and shared across markets.
- Conduct UAT and QA for migrated data and campaigns, ensuring compliance, deliverability, and performance tracking.
- Lead the exploration, testing, and rollout of new Braze features (e.g. Content Cards, In-App Messaging, Personalised Paths, AI Catalyst).
- Partner with CRM stakeholders on the implementation of our new global contact strategy leveraging Braze’s advanced capabilities.
- Build and own creative asset templates within Braze (using HTML, CSS, Liquid) to ensure communications are scalable, maintainable, and consistently high quality — keeping our customer comms visually outstanding and the envy of competitors.
- Champion best practice in data-driven targeting, segmentation, and personalisation.
- Ensure documentation and knowledge sharing so CRM teams across markets can self-serve effectively.
- Act as the primary subject matter expert for Braze within ClearScore.
- Provide second-line technical support and troubleshooting for advanced CRM issues.
- Collaborate with Engineering/Data teams to ensure data pipelines and integrations remain stable and fit for purpose.
- Stay abreast of industry and vendor innovation, identifying opportunities to bring new capabilities into the CRM ecosystem.
- Essential:
- Hands-on experience as a Braze administrator (or equivalent CEP such as Salesforce Marketing Cloud, Adobe Campaign, Iterable).
- Proven track record managing CRM migrations and/or upgrades (Braze experience strongly preferred; ability to learn legacy platforms quickly essential).
- Strong technical background: SQL, APIs, SDKs, data modelling, ETLs.
- Ability to code and maintain email/app templates using HTML, CSS, and Liquid within Braze (or comparable platform).
- Familiarity with warehouse-driven CRM (Databricks, Hightouch, or similar).
- Demonstrated ability to scope and deliver technical solutions to business problems.
- Experience with compliance and governance (PII, audits, SSO, MFA).
- Excellent stakeholder management across marketing, data, and engineering.
- Experience mentoring or guiding junior colleagues.
- Excellent written and verbal English for documentation, system training and scoping.
- Strong project management with multiple complex projects related to CRM campaigns and PII data.
- Experience configuring and maintaining CRM platforms — migrations, upgrades, maintenance, beta feature adoption.
- Working knowledge of adtech platforms (Meta, Google, TikTok) a strong plus.
- Familiarity with CMS/DAM integrations (e.g. Contentful, Bynder).
- Exposure to AI-enabled tools within marketing platforms desirable.
- Experience working in global/multi-market environments.
- Fintech or regulated industry experience a plus.
- Experience training non-technical people on Braze.
CRM Technology Manager (Braze Specialist) employer: Aquent
Contact Detail:
Aquent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Technology Manager (Braze Specialist)
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with Braze or similar platforms, create a portfolio or case studies showcasing your work. This will help you stand out during interviews.
✨Tip Number 3
Prepare for the interview by understanding the company’s CRM strategy and how Braze fits into it. Tailor your answers to show how you can contribute to their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace CRM Technology Manager (Braze Specialist)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM Technology Manager. Highlight your hands-on experience with Braze and any relevant migrations you've managed. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about CRM technology and how you can contribute to our team. Don’t forget to mention your technical expertise and problem-solving skills!
Showcase Your Technical Skills: Since this role requires a strong technical background, be sure to highlight your experience with SQL, APIs, and coding in HTML/CSS. We love seeing specific examples of how you've used these skills in past projects!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Aquent
✨Know Your Braze Inside Out
Make sure you brush up on your Braze knowledge before the interview. Familiarise yourself with its features, especially those related to migration and optimisation. Being able to discuss specific functionalities and how they can benefit the company will show that you're not just a user, but a true specialist.
✨Showcase Your Migration Experience
Prepare to talk about your past experiences with CRM migrations. Highlight any challenges you faced and how you overcame them, particularly if you've worked with legacy systems like Blueshift. This will demonstrate your problem-solving skills and ability to manage complex projects.
✨Technical Skills Are Key
Be ready to discuss your technical expertise in SQL, APIs, and data modelling. You might even be asked to solve a technical problem on the spot, so practice explaining your thought process clearly. This will help the interviewers see your analytical skills in action.
✨Engage with Stakeholders
Since this role involves collaboration across various teams, prepare examples of how you've successfully managed stakeholder relationships in the past. Discuss how you’ve communicated technical concepts to non-technical colleagues, as this will highlight your ability to bridge gaps between teams.