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For Companies At a Glance
- Tasks: Manage urgent social media issues and crisis communications in a fast-paced environment.
- Company: Join a leading multinational tech company with a relaxed and innovative culture.
- Benefits: Opportunities for growth, networking, and a diverse work environment.
- Why this job: Make a real impact by handling high-pressure situations and working with senior stakeholders.
- Qualifications: 6+ years in crisis communications or PR, strong copywriting skills, and excellent stakeholder management.
- Other info: Ideal for candidates from social platforms, tech, media, or PR agencies.
The predicted salary is between 36000 - 60000 £ per year.
We’re hiring an experienced Social Media Escalations & Crisis Comms Associate to step into a fast-paced medical leave cover role. This is a hands-on position for someone who can hit the ground running and confidently manage urgent social media issues, crisis response, and executive communications.
The Role
- Monitor social media for high-risk issues and urgent escalations
- Manage social media escalations and crisis incidents end to end
- Deliver executive updates within a 45-minute SLA (issue, actions, next steps)
- Advise on when to respond externally vs handle issues internally
- Support internal and external comms during technical incidents or outages
- Provide clear guidance to global support agents handling urgent social issues
- Analyse trends and surface recurring risks
- Take part in an on-call incident rotation (weekends every 3–4 weeks)
What We’re Looking For
- 6+ years’ experience in crisis communications, social escalations, PR or external comms
- Strong editorial judgement, copywriting and tone-of-voice skills
- Proven experience managing high-pressure, time-sensitive issues
- Confident working with senior and executive stakeholders
- Excellent stakeholder management and communication skills
- Fluent English
Nice to Have
- PR or reputation management background
- Experience in consumer-facing digital platforms or global operations
- Agency experience
- Additional languages (Spanish, Portuguese, German or French)
Ideal for candidates from social platforms, tech, media or PR agencies. This role is open for a limited time. Next steps will be shared with shortlisted candidates by January 12th. Due to the high volume of applicants, we may be unable to reply to each applicant individually. If you have not received a response, please assume that you have not been selected for progression to the next stage of the hiring process.
Client Description
Our Client is a multinational technology company, specialising in Internet-related services and products; including online advertising technologies, search engine, cloud computing, software, and hardware. The atmosphere is relaxed with a diverse and innovative culture. Opportunities for growth and progression and networking with like-minded people across the business and beyond.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
Communications Associate [206838] employer: Aquent
Contact Detail:
Aquent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Associate [206838]
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in crisis communications or social media. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Showcase your skills in real-time! If you’re active on social media, share your insights on crisis management or trending topics. This not only demonstrates your expertise but also gets you noticed by potential employers.
✨Tip Number 3
Prepare for interviews by simulating high-pressure scenarios. Think about how you’d handle urgent social media escalations or executive communications. Practising these responses will help you feel more confident when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Communications Associate [206838]
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Communications Associate role. Highlight your experience in crisis communications and social media management, as this will show us you’re the right fit for the fast-paced environment.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles where you’ve successfully managed high-pressure situations or escalated issues. This will help us see how you can hit the ground running.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, especially in a role that requires strong communication skills. Make sure your tone matches the professional yet relaxed vibe of our company.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Aquent
✨Know Your Crisis Comms Inside Out
Make sure you brush up on your crisis communications knowledge. Be ready to discuss specific examples of how you've managed high-pressure situations in the past. This role demands quick thinking, so having a few solid stories up your sleeve will show you're the right fit.
✨Familiarise Yourself with Social Media Trends
Stay updated on the latest social media trends and issues. Being able to talk about current events or recent escalations in the industry will demonstrate your awareness and readiness to tackle urgent issues head-on.
✨Practice Your Executive Communication Skills
Since you'll be delivering updates to executives, practice summarising complex information clearly and concisely. Think about how you would communicate an urgent issue within that 45-minute SLA and be prepared to showcase your tone-of-voice skills during the interview.
✨Showcase Your Stakeholder Management Experience
Be ready to discuss your experience working with senior stakeholders. Highlight how you've successfully navigated challenging conversations and built relationships in previous roles. This will reassure them that you can handle the demands of this position.
