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- Tasks: Provide technical support and troubleshoot issues for partners and customers in a collaborative environment.
- Company: Join a dynamic tech team in London with a hybrid work model.
- Benefits: Gain valuable experience in a fast-paced role with potential for growth.
- Other info: 5-6 month contract with opportunities to enhance your technical expertise.
- Why this job: Make a real impact by solving technical challenges and supporting integrations.
- Qualifications: Fluent Japanese, strong troubleshooting skills, and web technology knowledge required.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking a Japanese-speaking Technical Support / Partner Integration Specialist to join a customer-facing technology team. This role will suit someone with strong web technology knowledge, excellent stakeholder management skills, and the ability to troubleshoot technical issues in a collaborative environment.
Key Responsibilities
- Provide technical support and troubleshooting assistance to partners and customers.
- Read, understand, and analyse code to identify issues and recommend solutions.
- Support partner implementations and integrations across web-based platforms.
- Debug and resolve technical problems efficiently and effectively.
- Work closely with internal stakeholders, external partners, and customer teams.
- Communicate technical concepts clearly to both technical and non-technical audiences.
- Collaborate with development and product teams to escalate and resolve complex issues.
- Ensure a high standard of customer service and relationship management.
Required Skills & Experience
- Fluent Japanese language skills (spoken and written) are essential.
- Strong technical troubleshooting and debugging capabilities.
- Ability to read and understand code.
- Experience supporting partner or customer implementations.
- Strong stakeholder management and customer-facing experience.
- Good understanding of web technologies.
- Hands-on experience with:
- JavaScript
- HTML
- CSS
Preferred Experience
- Previous experience in technical support, solutions engineering, implementation support, or a similar customer-facing technical role.
- Experience working with APIs or web integrations would be advantageous.
- Familiarity with modern web application environments is beneficial.
Technical Support / Partner Integration Specialist - Japanese Speaking (209950) in City of London employer: Aquent
Contact Detail:
Aquent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support / Partner Integration Specialist - Japanese Speaking (209950) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who might know about opportunities at companies you're interested in. A friendly chat can sometimes lead to a referral, which is gold when it comes to landing that job.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios related to web technologies. We recommend setting up mock interviews with friends or using online platforms to get comfortable explaining your thought process while troubleshooting.
✨Tip Number 3
Show off your skills! If you have a portfolio or GitHub repository, make sure to highlight it during your conversations. Demonstrating your coding abilities and past projects can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Technical Support / Partner Integration Specialist - Japanese Speaking (209950) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience relevant to the role. We want to see how your background in web technologies and troubleshooting shines through!
Show Off Your Language Skills: Since this role requires fluent Japanese, don’t forget to showcase your language proficiency. Include any relevant experiences where you’ve used your Japanese skills in a professional setting.
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so explain why you’re a great fit for the Technical Support role without rambling on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role right away!
How to prepare for a job interview at Aquent
✨Brush Up on Your Technical Skills
Make sure you're comfortable with JavaScript, HTML, and CSS. Review common troubleshooting scenarios and be ready to discuss how you've resolved technical issues in the past. This will show your potential employer that you have the hands-on experience they’re looking for.
✨Show Off Your Communication Skills
Since this role involves explaining technical concepts to both technical and non-technical audiences, practice articulating complex ideas in simple terms. You might even want to prepare a few examples of how you've successfully communicated with stakeholders in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to troubleshoot a specific problem or describe how you would handle a partner integration issue. Think through your past experiences and be ready to share detailed examples that highlight your problem-solving skills and collaborative approach.
✨Demonstrate Your Cultural Fit
As a Japanese-speaking candidate, it’s important to convey your understanding of cultural nuances in communication. Be prepared to discuss how your language skills and cultural insights can enhance customer relationships and improve stakeholder management in a diverse environment.