At a Glance
- Tasks: Be the vital link between innovative tech and client success in a dynamic role.
- Company: Join a leading AI-driven corporate learning solutions provider.
- Benefits: Enjoy competitive pay, health benefits, and free online training.
- Other info: Flexible hours with potential for growth in a supportive environment.
- Why this job: Make a real impact on global enterprises and shape the future of learning.
- Qualifications: Fluent in Arabic and English with 2+ years in client-facing roles.
The predicted salary is between 49500 - 60500 £ per year.
Aquent is partnering with a market leader in AI-driven corporate learning solutions, dedicated to empowering global enterprises through innovative technology.
This organization is at the forefront of transforming how companies learn and grow, delivering cutting-edge platforms that drive skill development and operational excellence worldwide.
They are seeking a passionate individual to join their team and make a significant impact on their mission.
Are you ready to be the crucial link between groundbreaking technology and client success?
This is an exceptional opportunity for a dynamic, bilingual professional to step into a pivotal role, ensuring seamless technology adoption and fostering robust client relationships across diverse international markets.
You will be instrumental in driving platform utilization and delivering a world-class experience, directly influencing the success of global enterprise clients and shaping the future of corporate learning.
- What You’ll Be Doing
- Serve as the dedicated operational contact for Arabic and English-speaking enterprise accounts.
- Facilitate client kick-offs, run 1:1 onboarding calls, and adapt lightweight training materials.
- Manage asynchronous technical troubleshooting: log bugs, gather screenshots/console data, and resolve issues within a tight 1-to-2-hour response SLA.
- Work a Sunday through Thursday schedule to align with regional client operations.
- Partner with internal Engagement Managers to track adoption metrics and platform utilisation.
- What You’ll Bring
- Native-level fluency in Arabic and professional fluency in English.
- 2+ years of external client-facing experience in implementation, customer success, or tech support within a Software-as-a-Service (Saa S) environment.
- Proven ability to work autonomously using tools like Slack, Jira, Asana, Google Workspace, or Monday. com.
- High adaptability to rapid software updates and dynamic feature changes.
- Contract Details
- 12-month contract.
- Initial 30-hour work week (8 AM – 2 PM daily schedule) with the potential to ramp up to 40 hours based on performance.
- Workday Days: Sunday to Thursday.
This role is open for a limited time only. Next steps will be shared with shortlisted candidates ASAP.
About Aquent Talent
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.
We also offer free online training through Aquent Gymnasium.
More information on our awesome benefits!
Aquent is an equal-opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
Client Description
Our Client is an American on‑demand software vendor that specialises in applications for HR, finance and planning.
Having designed for government agencies, educational institutions, and some of the world’s largest corporations, they set themselves apart from their competitors as the only ones seamlessly integrating modern and futuristic developments into their existing systems.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer.
We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities.
We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
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Arabic-Speaking Project Coordinator [AQ-13152] employer: Aquent
Aquent is an exceptional employer, offering a dynamic and collaborative work culture in the heart of London. With a focus on employee growth, you will have the opportunity to develop your strategic skills while working with prestigious clients in the financial services sector. The benefits package, including a competitive salary, performance bonuses, and private health insurance, combined with a hybrid work model, makes Aquent a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Arabic-Speaking Project Coordinator [AQ-13152]
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Aquent.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Aquent. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Arabic-Speaking Project Coordinator [AQ-13152]
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Aquent.
How to prepare for a job interview at Aquent
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Aquent's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Aquent offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
