Arabic-Speaking Project Coordinator AQ-12357

Imagine making a tangible impact on global enterprise clients, ensuring seamless technology adoption and fostering strong relationships. Partnering with Aquent, a market leader in AI-driven corporate learning solutions, is seeking a dedicated professional to champion their platform rollouts across diverse international markets. This is an exciting opportunity for a bilingual SaaS professional who thrives in fast-paced, autonomous environments to step into a pivotal role, being the bridge between innovative technology and client satisfaction, driving platform adoption and ensuring a world-class experience.

What Youll Be Doing

• Serve as the dedicated operational contact for Arabic and English-speaking enterprise accounts.
• Facilitate client kick-offs, run 1:1 onboarding calls, and adapt lightweight training materials.
• Manage asynchronous technical troubleshooting: log bugs, gather screenshots/console data, and resolve issues within a tight 1-to-2-hour response SLA.
• Work a Sunday through Thursday schedule to align with regional client operations.
• Partner with internal Engagement Managers to track adoption metrics and platform utilisation.

What Youll Bring

• Native-level fluency in Arabic and professional fluency in English.
• 2+ years of external client-facing experience in SaaS implementation, customer success, or tech support.
• Proven ability to work autonomously using tools like Slack, Jira, Asana, Google Workspace, or Monday.com.
• High adaptability to rapid software updates and dynamic feature changes.

Contract Details

• 12-month contract.
• Initial 30-hour work week (8 AM - 2 PM daily schedule) with the potential to ramp up to 40 hours based on performance.
• Workday Days: Sunday to Thursday.

This role is open for a limited time only. Next steps will be shared with shortlisted candidates ASAP.

About Aquent Talent: Aquent Talent connects the best talent in marketing, creative, and design with the worlds biggest brands. Our eligible talent get access to amazing benefits like subsidised health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium.

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Client Description

Our Client is an American on-demand software vendor that specialises in applications for HR, finance and planning. Having designed for government agencies, educational institutions, and some of the worlds largest corporations, they set themselves apart from their competitors as the only ones seamlessly integrating modern and futuristic developments into their existing systems. Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.