Aquent is thrilled to partner with a leading utility company dedicated to providing essential services and driving innovation in process optimization. This organization is committed to enhancing efficiency, ensuring compliance, and delivering superior customer experiences through strategic digitization and automation initiatives. Join a team that is making a tangible impact within a forward-thinking environment, contributing directly to strategic goals by identifying, mapping, and optimizing critical business processes.
Are you ready to transform business operations and elevate customer excellence? We are seeking a dynamic individual to join a cutting-edge Process & Automation Centre of Excellence. In this pivotal role, you will be instrumental in shaping how this organization operates. Your expertise will enable significant efficiencies, bolster compliance, and directly enhance the service provided to countless customers. This is your chance to contribute to a culture of continuous improvement, innovation, and digital transformation, leaving a lasting mark on critical business functions.
Your Impact
- Lead process discovery activities, including conducting interviews, shadowing, facilitating workshops, and performing data reviews to gather comprehensive insights.
- Develop precise and structured process maps using BPMN 2.0 and established modeling standards.
- Create essential supporting documentation such as SIPOCs, RACIs, and Standard Operating Procedures (SOPs), and contribute to process hierarchies.
- Analyze process performance, operational data, risks, pain points, and inefficiencies to pinpoint key areas for improvement.
- Support in-depth root-cause analysis, bottleneck assessments, and operational diagnostics to uncover underlying issues.
- Clearly articulate and present insights to senior analysts, architects, and business stakeholders, fostering informed decision-making.
- Identify and evaluate opportunities for process optimization, digitization, and automation.
- Contribute to pre-automation readiness by standardizing processes, eliminating waste, and strengthening control mechanisms.
- Collaborate closely with automation teams to ensure seamless handover of process artifacts and requirements.
- Maintain accurate and up-to-date documentation in adherence to governance frameworks and quality standards.
- Actively participate in workshops, walkthroughs, and feedback sessions with operational teams to ensure alignment and effectiveness.
- Ensure all process documentation reflects regulatory obligations and compliance requirements.
What You’ll Bring
- Strong understanding of process analysis and modeling principles, including BPMN 2.0.
- Demonstrated analytical skills, with a proven ability to identify issues, inefficiencies, and opportunities for improvement.
- Effective communication and facilitation skills for engaging diverse stakeholders.
- Ability to translate complex processes into clear, structured documentation.
- Awareness of automation technologies and their strategic role in process optimization.
- High level of organization, strong time management abilities, and meticulous attention to detail.
- Willingness to learn and actively contribute within a combined Process & Automation Centre of Excellence environment.
- Proficiency with process mapping tools such as Visio, ARIS, Miro/Mural, or Process Advisor.
- Understanding of KPI frameworks, Service Level Agreements (SLAs), and performance indicators.
- Awareness of automation and digitization tools like Power Automate, ServiceNow RPA, and Alteryx.
- Familiarity with core enterprise systems such as ArcGIS, Workday, ServiceNow, and SAP BusinessObjects is advantageous.
- Understanding of process controls, risk mitigation strategies, and audit-readiness.
- Awareness of industry regulatory requirements affecting operational processes.
- Experience in process analysis, business analysis, or process improvement activities.
- Strong documentation and communication skills.
- Ability to work effectively across multiple business units and manage multiple tasks concurrently.
- Willingness to travel to various sites as required.
Bonus Points
- Lean Six Sigma Yellow Belt certification.
- BCS/IIBA analysis certification.
- Experience supporting digital or automation initiatives.
About Aquent Talent
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
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Process Analyst [213175] in Worthing employer: Aquent UK
Aquent is an exceptional employer that prioritises employee welfare and operational excellence, offering a dynamic work environment where creativity and innovation thrive. With comprehensive benefits programs, including subsidised health plans and retirement matching, employees are supported in their personal and professional growth. The inclusive culture fosters collaboration and values diverse perspectives, making it an ideal place for those looking to make a meaningful impact in a multinational setting.
