At a Glance
- Tasks: Lead process discovery and optimisation to enhance customer experiences.
- Company: Join a leading utility company focused on innovation and efficiency.
- Benefits: Enjoy competitive pay, health benefits, and free online training.
- Other info: Opportunity for career growth in a dynamic Process & Automation Centre of Excellence.
- Why this job: Make a real impact in a forward-thinking environment with continuous improvement.
- Qualifications: Strong analytical skills and understanding of process modelling principles required.
The predicted salary is between 34650 - 42350 £ per year.
Aquent is thrilled to partner with a leading utility company dedicated to providing essential services and driving innovation in process optimization.
This organization is committed to enhancing efficiency, ensuring compliance, and delivering superior customer experiences through strategic digitization and automation initiatives.
Join a team that is making a tangible impact within a forward-thinking environment, contributing directly to strategic goals by identifying, mapping, and optimizing critical business processes.
Are you ready to transform business operations and elevate customer excellence?
We are seeking a dynamic individual to join a cutting-edge Process & Automation Centre of Excellence.
In this pivotal role, you will be instrumental in shaping how this organization operates.
Your expertise will enable significant efficiencies, bolster compliance, and directly enhance the service provided to countless customers.
This is your chance to contribute to a culture of continuous improvement, innovation, and digital transformation, leaving a lasting mark on critical business functions.
- Your Impact
- Lead process discovery activities, including conducting interviews, shadowing, facilitating workshops, and performing data reviews to gather comprehensive insights.
- Develop precise and structured process maps using BPMN 2.0 and established modeling standards.
- Create essential supporting documentation such as SIPOCs, RACIs, and Standard Operating Procedures (SOPs), and contribute to process hierarchies.
- Analyze process performance, operational data, risks, pain points, and inefficiencies to pinpoint key areas for improvement.
- Support in-depth root-cause analysis, bottleneck assessments, and operational diagnostics to uncover underlying issues.
- Clearly articulate and present insights to senior analysts, architects, and business stakeholders, fostering informed decision-making.
- Identify and evaluate opportunities for process optimization, digitization, and automation.
- Contribute to pre-automation readiness by standardizing processes, eliminating waste, and strengthening control mechanisms.
- Collaborate closely with automation teams to ensure seamless handover of process artifacts and requirements.
- Maintain accurate and up-to-date documentation in adherence to governance frameworks and quality standards.
- Actively participate in workshops, walkthroughs, and feedback sessions with operational teams to ensure alignment and effectiveness.
- Ensure all process documentation reflects regulatory obligations and compliance requirements.
- What You’ll Bring
- Strong understanding of process analysis and modeling principles, including BPMN 2.0.
- Demonstrated analytical skills, with a proven ability to identify issues, inefficiencies, and opportunities for improvement.
- Effective communication and facilitation skills for engaging diverse stakeholders.
- Ability to translate complex processes into clear, structured documentation.
- Awareness of automation technologies and their strategic role in process optimization.
- High level of organization, strong time management abilities, and meticulous attention to detail.
- Willingness to learn and actively contribute within a combined Process & Automation Centre of Excellence environment.
- Proficiency with process mapping tools such as Visio, ARIS, Miro/Mural, or Process Advisor.
- Understanding of KPI frameworks, Service Level Agreements (SLAs), and performance indicators.
- Awareness of automation and digitization tools like Power Automate, Service Now RPA, and Alteryx.
- Familiarity with core enterprise systems such as Arc GIS, Workday, Service Now, and SAP Business Objects is advantageous.
- Understanding of process controls, risk mitigation strategies, and audit-readiness.
- Awareness of industry regulatory requirements affecting operational processes.
- Experience in process analysis, business analysis, or process improvement activities.
- Strong documentation and communication skills.
- Ability to work effectively across multiple business units and manage multiple tasks concurrently.
- Willingness to travel to various sites as required.
- Bonus Points
- Lean Six Sigma Yellow Belt certification.
- BCS/IIBA analysis certification.
- Experience supporting digital or automation initiatives.
- About Aquent Talent
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.
We also offer free online training through Aquent Gymnasium.
More information on our awesome benefits!
Aquent is an equal-opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
#LI-Hybrid
Process Analyst [213175] in Worthing employer: Aquent UK
Aquent is an exceptional employer that prioritises employee welfare and operational excellence, offering a dynamic work environment where creativity and innovation thrive. With comprehensive benefits programs, including subsidised health plans and retirement matching, employees are supported in their personal and professional growth. The inclusive culture fosters collaboration and values diverse perspectives, making it an ideal place for those looking to make a meaningful impact in a multinational setting.
StudySmarter Expert Advice🤫
We think this is how you could land Process Analyst [213175] in Worthing
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We think you need these skills to ace Process Analyst [213175] in Worthing
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Aquent UK, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Aquent UK
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Aquent UK’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
