MPS Support & Deployment Specialists [AQ-12515] in London

Aquent is proud to partner with a global leader in entertainment, a company at the forefront of redefining how content is produced and delivered. This is an unparalleled opportunity to join a team that is dedicated to enhancing services and experiences for filmmakers worldwide, directly impacting cutting-edge live editorial workflows and ensuring the highest standards of quality and creativity reach audiences globally.

Are you a highly skilled and experienced professional passionate about pushing the boundaries of live production? We are seeking an individual to join a dynamic Live Production Editorial Support team, where you will play a critical role in ensuring the seamless execution of intricate and dynamic live editorial workflows. This position is at the forefront of innovation, demanding a deep understanding of remote production environments, live streaming, and complex editorial processes. You will be instrumental in maintaining high-quality standards and providing best-in-class support, directly contributing to the creative vision and success of groundbreaking content.

If you thrive under pressure, possess exceptional client service skills, and are eager to learn and adapt in a fast-paced environment, this is your chance to make a significant impact on how stories are brought to life for audiences around the world.

What You’ll Do

• Serve as the operational front line, providing empathetic, high-trust support to quickly unblock productions and protect their creative time, employing a holistic troubleshooting approach.
• Actively monitor automated file transfers and system health, proactively identifying and remediating potential issues before they impact productions.
• Provide deep subject-matter expertise for core post-production tools, including those related to media ingestion, asset management, conform processes, and visual effects pulls, as well as emerging tools for content processing.
• Systematically collect critical signals and feedback from productions and daily interactions to inform continuous improvement.
• Partner closely with Product and Engineering teams to identify and prioritize bug fixes and develop essential troubleshooting tools.
• Collaborate with production technology teams, leveraging your insights to provide valuable context, cultural understanding, and workflow feedback directly into product development.

Required Skills & Experience

• Experience in post-production support, process management at a vendor, or studio/network support.
• Deep knowledge of content creation processes, on-set production, and post-production services.
• Familiarity with industry-standard production and post-production software and workflows (e.g., dailies, visual effects pulls, conform processes, review and approval), particularly their color science aspects.
• Command-line proficiency and a basic understanding of APIs and how to interact with them.
• Understanding of JSON, XML, CSV, and other commonly used data formats, as well as industry standards like ALE, EDL, MHL/ASC-MHL, and FDL.
• Familiarity with different storage infrastructures (local drives, SANs, cloud storage).
• Ability to work nights, weekends, and other off-hours as needed to support productions across time zones and around the clock.
• Strong background in media engineering, with a focus on remote editorial production environments.
• Deep understanding of remote PCoIP technologies, live streaming, and editorial workflows.
• Exceptional client service skills, quick learning ability, and adaptability to changing needs.
• Self-motivation and the ability to work independently or as part of a team.

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. Our eligible talent get access to amazing benefits like subsidised health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium.

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.