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- Tasks: Support partners with Cloud APIs, troubleshoot issues, and manage technical relationships.
- Company: Join the largest social media company, connecting over 2 billion users worldwide.
- Benefits: Enjoy flexible work options, inclusive culture, and opportunities for personal growth.
- Why this job: Be part of a mission-driven team that values innovation and collaboration.
- Qualifications: Experience with web stack, REST APIs, and social media advertising preferred.
- Other info: Aquent promotes inclusivity and supports applicants with disabilities.
The predicted salary is between 36000 - 60000 £ per year.
Provide integration support through Cloud Based APIs to our Business Partners, enabling them to connect with a variety of users around the world. Troubleshoot partners’ technical issues in real-time in cooperation with their engineering and operations teams, while also working with internal technical teams to resolve those issues. Manage technical relationship with partners, providing technical support and handling service outages. Communicate partner needs to the product team, to improve people’s experiences with our products. Write production code that will improve our internal tooling and our products, building understanding across a variety of software and our platform at a deep engineering level. Scale programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with our infrastructure, presenting cross-functional and global context. Provide 24×7 on-call support coverage via on-call rotation schedule (during working hours and including weekends). Proactively and independently analyze information to identify specific trends/opportunities, recommend appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team. Use your problem-solving skills to resolve large business problems. Regularly frame and consider issues within the larger scope and goal of the team and translate them into actionable insights that have key business impact. Independently think through execution from end-to-end, and use judgment to understand how actions may impact other stakeholders and communicate in advance. Be recognized and known as an expert across the global team and regularly coach others through projects and/or initiatives, from initial problem scoping to methodology and project management. Confidently and constructively challenge priorities and/or the direction of a certain project. Identify areas where we can pause, remove roadblocks or stop pieces of work and/or re-prioritise resources. Make informed decisions and recommendations based on the reprioritisation of competing needs. Consistently deliver constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals.
PREFERRED QUALIFICATIONS
- Experience with the full web stack, REST API development and technologies, and bug management support.
- Experience in building advertisement campaigns in social media.
- Experience in configuring payments products.
Client Description
Our Client is the largest social media company in the world. They have substantial B2B and B2C advertising and media platforms, as well as a nonprofit initiative. With the mission of bringing people together, they now boast over 2 billion users and are rapidly developing as they influence the world around us. Aquent is dedicated to improving inclusivity and is proudly an equal opportunities employer. We encourage applications from under-represented groups and are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process to those with a medical condition, disability or neurodivergence.
Business Support Engineer employer: Aquent GmbH
Contact Detail:
Aquent GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Engineer
✨Tip Number 1
Familiarise yourself with Cloud Based APIs and REST API development. Understanding these technologies will not only help you troubleshoot issues effectively but also demonstrate your technical expertise during discussions with potential employers.
✨Tip Number 2
Brush up on your problem-solving skills by working on real-world scenarios or case studies related to technical support. This will prepare you for the kind of challenges you might face in the role and show that you're proactive about finding solutions.
✨Tip Number 3
Network with professionals in the industry, especially those who work with social media platforms or in technical support roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare to discuss your experience with documentation and content creation. Being able to articulate how you've previously created informative materials for partners will highlight your ability to enhance user experiences and support integration efforts.
We think you need these skills to ace Business Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Business Support Engineer. Familiarise yourself with Cloud Based APIs, troubleshooting techniques, and the importance of managing technical relationships.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the job description. Focus on your skills in REST API development, problem-solving, and any previous roles where you've provided technical support or managed client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your ability to communicate effectively with both technical teams and partners. Mention specific examples of how you've resolved technical issues or improved processes in past roles.
Showcase Your Problem-Solving Skills: In your application, provide examples of complex problems you've solved in previous positions. Emphasise your analytical skills and how you've used them to identify trends and recommend improvements.
How to prepare for a job interview at Aquent GmbH
✨Understand the Technical Landscape
Familiarise yourself with Cloud Based APIs, REST API development, and the full web stack. Being able to discuss these topics confidently will demonstrate your technical expertise and show that you can effectively troubleshoot issues.
✨Showcase Problem-Solving Skills
Prepare examples of how you've resolved complex technical issues in the past. Highlight your ability to analyse information and identify trends, as this role requires proactive problem-solving to enhance partner experiences.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since the role involves liaising with partners and internal teams, strong communication skills are essential for conveying technical needs and feedback.
✨Demonstrate Team Collaboration
Be ready to discuss your experience working in cross-functional teams. Emphasise your ability to coach others and provide constructive feedback, as collaboration is key to achieving common goals in this position.