At a Glance
- Tasks: Promote water treatment products and manage client accounts to ensure top-notch service.
- Company: Join Howlett Associates, a key player in the water treatment industry.
- Benefits: Gain valuable experience, competitive salary, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on personal and professional development.
- Why this job: Make a real impact in a vital industry while building strong client relationships.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 40500 - 49500 £ per year.
- We're looking for a
- Junior Account Manager to join
Howlett Associates, part of the Aqualytix Group .
Job Description – Junior Account Manager
- Reporting to – Operations Director
- The Company
Howlett Associates Water Treatment Ltd provide water treatment products and ancillary services to the industrial, commercial and local authority market sectors.
The Role
Promote the company, its products and secure sales with users of water treatment / water hygiene products & services within the industrial, commercial and local authority market sectors that are not existing customers.
Maintain an existing customer base with regular contact, seek out opportunities for new product groups and additional sites and provide customer satisfaction through quality of service and technical advice.
Account management and responsibility for achieving budget over a range of product groups within a specified geographical area or customer type.
Service role of 50% time, regular monthly visits to cooling towers and steam boilers.
Responsibilities
- Responsible for ensuring that client’s needs are met and their experience in dealing with Howlett is best in class every time
- Ensuring the customer experience meets their expectations with regards to service levels, quality, timeliness of service delivery and cost
- Advising customers of current legislative and regulatory requirements pursuant to water and wastewater services
- Account Manage a regional portfolio and maximise the up-sale opportunities
- Monitor day to day contract delivery of your customer portfolio to maintain contract performance
- Managing the financial performance on all your customer contracts and liaising with delivery to ensure the best levels of service combined with maximising PBIT
- Manage and own client’s issues and complaints through to resolution
- To develop & maintain trusting relationships with clients, responding to their requirements and looking for future opportunities
- Prepare and lead customer review meetings
- Build a strategic plan to win new customers
- Maintain and ensure compliance with all policies, procedures and standards whether Howlett / Severn Trent Services, client, regulatory, statutory or legal obligations
- Monitor performance of contract delivery
- Assist accounts department to ensure payments are made and revenue collected to balance accounts
- Ensure KPIs & SLAs are adhered to, as well as customer expectations being met
- Reporting of any issues / complaints or discrepancies engaging with all organisations to ensure resolution in a timely manner
- Understand and improve performance against standards set internally, externally and by clients and competitors
- Manage and provide timely feedback to the management team
- Manage compliance of your customer activities within all HSE, governing requirements
- Manage client accounts, ensuring accurate cost recovery
Experience
- High degree of technical knowledge of Water Treatment & Water Hygiene requirements and best practice
- Good knowledge of operational H&S
- Strong communication skills to build strong relationships at all levels both internally and externally
- Good knowledge of processes with understanding of why decisions are being made
- A wide knowledge of the Water Treatment & Water Hygiene industry and the regulatory, statutory and legal obligations that need to be adhered to
- Ability to build strong trusting relationships
- Understanding of company KPI’s and regulatory targets that are relevant to Business Development
- Knowledge and compliance to audit processes
- Ability to identify and apply industry standards
- Strong track record of stakeholder engagement / management
- A drive to deliver personal, team and company objectives as well as an ability to tackle demanding tasks
- Understanding the costs of failure, responsible for and proven skills in problem solving to find improvements that can enhance the customer experience
- Excellent customer service with the ability to manage escalated calls and complaints with sensitivity and professionalism
- Owning and managing customer accounts
- Experience of the construction, FM industry and managing relationships with external stakeholders
- Key Competencies& Qualifications
- Deep technical expertise in legionella control, water treatment and water hygiene services
- Ability to work to a high level of accuracy
- Good problem solving and improvement implementation skills
- Excellent communication skills at all levels, both internal and external stakeholders using various methods
- Ability to plan and organise well
- Can make the right decisions under pressure to enable quick results
- The ability to set expectations and standards and ensure they are understood and can be followed
- Stakeholder management and influencing skills
- Can act decisively and positively when faced with demanding situations
- Resolves matters effectively and efficiently while always maintaining high levels of customer service
- Proficient in the use of IT
- Willingness to proactively understand the fast-changing environment e. g. regulation or legal changes
- Be able to constructively challenge when necessary
- Ability to broadly manage expenditure and income
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Junior Account Manager in Epsom employer: Aqualytix a part of Severn Trent
Howlett Associates, part of the Aqualytix Group, is an exceptional employer that prioritises employee growth and development within a supportive work culture. Located in a dynamic industry, we offer our Junior Account Managers the opportunity to engage with diverse clients while ensuring compliance with regulatory standards, all backed by a commitment to quality service and customer satisfaction. Join us to be part of a team that values innovation, collaboration, and excellence in water treatment solutions.
Contact Details:
Aqualytix a part of Severn Trent Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Junior Account Manager in Epsom
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
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When targeting a full-time role like Junior Account Manager at Aqualytix a part of Severn Trent, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
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✨Direct Applications Matter
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We think you need these skills to ace Junior Account Manager in Epsom
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Aqualytix a part of Severn Trent:When writing your cover letter, make sure to tailor your message specifically for Aqualytix a part of Severn Trent. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
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How to prepare for a job interview at Aqualytix a part of Severn Trent
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Aqualytix a part of Severn Trent that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Aqualytix a part of Severn Trent that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Aqualytix a part of Severn Trent’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
