At a Glance
- Tasks: Schedule customer appointments and support field engineers in delivering water efficiency services.
- Company: Aqualogic, a growing water conservation business with a supportive culture.
- Benefits: Meaningful work, local teams, and opportunities for growth and development.
- Other info: Fast-paced environment with visible opportunities for progression.
- Why this job: Join a company making a real impact in water conservation while developing your career.
- Qualifications: Experience in customer service or administration, strong communication, and organisational skills.
The predicted salary is between 24000 - 28000 £ per year.
Working Pattern
Full time – 40 hours Mon to Fri
Aqualogic is a growing water conservation and demand management business working with water companies across the UK.
We combine practical field delivery, technical expertise and a people‑focused approach to help reduce waste, improve performance and strengthen long‑term resilience.
As we continue to grow, we are looking for an organised and customer‑focused Customer Planner to join our Client Services team in Birkenhead.
This is a fast‑paced and varied role at the heart of our operational delivery.
Based within our busy Planning Team, you will use our advanced planning systems and call centre technology to schedule customer appointments, supporting our field‑based engineers in delivering water efficiency services that help customers reduce water consumption.
Why join Aqualogic
Aqualogic is an established business with strong roots, real momentum and genuine opportunity.
We are growing quickly, but we have kept a practical, supportive and less hierarchical culture than many larger competitors.
For the right person, this is an opportunity to join a serious business doing work that matters, with the chance to grow and develop as the company continues to expand.
- What you will be doing
- Contacting customers by phone (inbound and outbound) to book, confirm and reschedule appointments while delivering excellent customer service.
- Coordinate appointments for field‑based technicians and engineers.
- Optimise schedules and workloads to maximise operational efficiency and minimise travel time.
- Maintain accurate records and support the successful delivery of operational projects.
- What we will expect from you
- Previous experience in customer service, administration, scheduling or a contact centre environment.
- Excellent communication and telephone skills.
- Strong organisational skills with the ability to manage changing priorities. Good attention to detail and accuracy when handling data.
- Experience using Microsoft Office applications, particularly Outlook, Word and Excel.
- What candidates can expect from Aqualogic
- A growing national business with local teams and regional opportunities.
- Meaningful work in a sector that matters.
- A practical, supportive and people‑focused environment.
- Visible opportunities to develop and progress as the business grows.
- The chance to be part of a business with real momentum and long‑term ambition.
- #J-18808-Ljbffr
Customer Planner in Birkenhead employer: Aqualogic (WC) Ltd
Aqualogic (WC) Ltd is an exceptional employer located in Taunton, offering a supportive work culture that prioritises work-life balance through a well-structured rota of day and night shifts. Employees benefit from competitive salaries, flexible shift premiums, and opportunities for professional growth in the vital field of clean water distribution, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Planner in Birkenhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aqualogic (WC) Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aqualogic (WC) Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Planner in Birkenhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aqualogic (WC) Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Aqualogic (WC) Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aqualogic (WC) Ltd!
How to prepare for a job interview at Aqualogic (WC) Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
