At a Glance
- Tasks: Process orders and support customers via email and phone with professionalism.
- Company: Join Aqualla Adamsez, a growing company in the bathroom retail sector.
- Benefits: Enjoy cash back medical, pension, free parking, and staff discounts.
- Other info: Collaborative environment with opportunities for continuous improvement.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: 2 years in a customer-facing role and strong communication skills.
The predicted salary is between 22000 - 26000 € per year.
Reporting to: Customer Service Manager
Location: Newtownards
Who we are: Founded in Newtownards, we proudly serve bathroom retailers across Ireland and the UK. Specialising in a niche market, we deliver an unmatched selection of products, exceptional quality, and outstanding value. With impressive and sustained growth over the past decade, Aqualla is owned by FM Mattesson group.
Join Aqualla Adamsez as a Customer Services Advisor, where you'll process orders, support the sales team, and assist customers via email and phone with professionalism and courtesy to resolve inquiries effectively.
Key Responsibilities
- Process customer orders manually and through the ERP system.
- Respond to and resolve customer queries via email and phone in a timely manner.
- Maintain professional and courteous communication with B2B customers.
- Provide ongoing support to Regional Sales Managers.
- Offer alternative solutions to ensure customer satisfaction.
- Collaborate with internal departments to meet customer needs.
- Liaise with courier services to ensure order fulfilment.
- Support new process implementations and improvements.
- Handle general office administration and other tasks as assigned.
Essential:
- Minimum 2 years in a customer-facing or contact role.
- Experience in a fast-paced office environment within a professional team.
- Strong written and verbal communication skills.
- Excellent attention to detail and commitment to high-quality delivery.
- Ability to multitask and adapt to changing priorities.
Desirable:
- Familiarity with ERP systems or customer contact management tools.
Qualifications
No specific qualifications required.
Core Competencies
- Team-oriented and collaborative.
- Dedicated to high standards and continuous improvement.
- Customer-focused with a commitment to excellent service.
- Willing to learn from mistakes and share insights with others.
Skills:
- Inbound Customer Service
- Assisting Customer
- Customer Relations
Benefits:
- Cash back medical
- Pension
- Free parking
- Staff Discounts
Customer Service Advisor JBLE1_NI in Newtownards employer: Aqualla Brassware Ltd
At Aqualla, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and continuous improvement. Located in Newtownards, our employees benefit from a range of perks including cash back medical, pension plans, and staff discounts, all while contributing to a company that has seen impressive growth in the bathroom retail sector. Join us as a Customer Service Advisor and enjoy opportunities for personal and professional development in a dynamic and fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor JBLE1_NI in Newtownards
✨Tip Number 1
Get to know the company inside out! Research Aqualla Adamsez and understand their products and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via email and phone, it’s crucial to sound professional and courteous. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to handle inquiries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our fantastic team at Aqualla Adamsez.
We think you need these skills to ace Customer Service Advisor JBLE1_NI in Newtownards
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer-facing roles. We want to see how you've handled queries and resolved issues in the past, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your familiarity with fast-paced environments and your commitment to high-quality service.
Be Professional and Courteous:Since you'll be dealing with B2B customers, it's crucial to demonstrate your professionalism in your written application. Use clear and polite language, and make sure there are no typos or errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Aqualla Brassware Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Aqualla and its products. Understanding their niche market and what sets them apart will help you answer questions more confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer queries or improved customer satisfaction. Highlight your ability to communicate professionally and courteously, as this is key for a Customer Service Advisor.
✨Demonstrate Your Multitasking Ability
Since the role involves processing orders and supporting sales teams, be ready to discuss how you've managed multiple tasks in a fast-paced environment. Share specific instances where you adapted to changing priorities while maintaining high-quality service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use (like ERP systems), or how they measure success in the customer service department. This shows your enthusiasm and willingness to engage with the company.
