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- Tasks: Assist customers with inquiries and process orders while maintaining professionalism.
- Company: Join a growing company that values quality and customer satisfaction.
- Benefits: Enjoy cash back medical, pension, free parking, and staff discounts.
- Other info: Collaborative environment with opportunities for continuous improvement.
- Why this job: Be part of a dynamic team and make a real difference in customer service.
- Qualifications: 2 years in a customer-facing role and strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Founded in Newtownards, we proudly serve bathroom retailers across Ireland and the UK. Specialising in a niche market, we deliver an unmatched selection of products, exceptional quality, and outstanding value. With impressive and sustained growth over the past decade, Aqualla is owned by FM Mattesson group.
Join Aqualla Adamsez as a Customer Services Advisor, where you'll process orders, support the sales team, and assist customers via email and phone with professionalism and courtesy to resolve inquiries effectively.
Key Responsibilities:- Process customer orders manually and through the ERP system.
- Respond to and resolve customer queries via email and phone in a timely manner.
- Maintain professional and courteous communication with B2B customers.
- Provide ongoing support to Regional Sales Managers.
- Offer alternative solutions to ensure customer satisfaction.
- Collaborate with internal departments to meet customer needs.
- Liaise with courier services to ensure order fulfilment.
- Support new process implementations and improvements.
- Handle general office administration and other tasks as assigned.
- Minimum 2 years in a customer-facing or contact role.
- Experience in a fast-paced office environment within a professional team.
- Strong written and verbal communication skills.
- Excellent attention to detail and commitment to high-quality delivery.
- Ability to multitask and adapt to changing priorities.
- Familiarity with ERP systems or customer contact management tools.
- No specific qualifications required.
- Team-oriented and collaborative.
- Dedicated to high standards and continuous improvement.
- Customer-focused with a commitment to excellent service.
- Willing to learn from mistakes and share insights with others.
- Inbound Customer Service
- Assisting Customer
- Customer Relations
- Cash back medical
- Pension
- Free parking
- Staff Discounts
Customer Service Advisor in Newtownards employer: Aqualla Brassware Ltd
Contact Detail:
Aqualla Brassware Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Newtownards
✨Tip Number 1
Get to know the company inside out! Research Aqualla Adamsez and understand their products and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via email and phone, it’s crucial to sound professional and courteous. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved customer issues effectively. Be ready to share these stories during your interview to demonstrate your ability to handle inquiries with ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our fantastic team at Aqualla Adamsez.
We think you need these skills to ace Customer Service Advisor in Newtownards
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your experience in customer-facing roles. We want to see how you've handled queries and resolved issues in the past, so share specific examples that showcase your skills!
Keep It Professional Yet Friendly: Remember, we're all about professionalism here at Aqualla Adamsez. Use a friendly tone in your application, but keep it polished. This will show us that you can communicate effectively with our B2B customers while maintaining a courteous approach.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your experience with ERP systems or any relevant tools, as this will help us see how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Aqualla Brassware Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Aqualla Adamsez. Understand their products, values, and what sets them apart in the bathroom retail market. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their success.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle inquiries with professionalism is key. Prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. Be ready to discuss how you maintain a positive attitude even in challenging situations.
✨Demonstrate Your Multitasking Ability
In a fast-paced environment, being able to juggle multiple tasks is crucial. Think of specific instances where you managed several responsibilities at once, especially in a customer-facing role. Highlight your organisational skills and how you prioritise tasks to meet deadlines.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to inquire about the team dynamics, how they measure customer satisfaction, or what new processes they are looking to implement. It’s a great way to demonstrate your enthusiasm for the position.